WD Service Designer

Infosys


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
Required Qualifications:

  • 3+ years of experience in service design or digital experience strategy.
  • Strong grasp of journey mapping, blueprinting, and service modelling.
  • Experience using tools like Mural, Figma, Adobe Creative Suite, and SharePoint.
  • Solid understanding of digital platforms, design systems, and UX principles.
  • Experience in Agile environments, with familiarity in Lean UX methodologies. Preferred Skills:
  • Bachelor’s/Master’s in Design, Human-Computer Interaction, or equivalent experience.
  • Experience in e-commerce, SaaS, or platform-based digital services.
  • Ability to apply sociocultural trends to innovate service designs.
  • Strong problem-solving skills, with the ability to adapt to changing business needs.
  • Key Responsibilities: Service Design Strategy
  • Lead the design of service blueprints and digital customer journeys, aligning them with business outcomes.
  • Use research to identify pain points and opportunities in the customer experience.
  • Translate complex functional/nonfunctional requirements into actionable service design strategies. Collaboration & Design Operations
  • Partner with product, UX, and engineering teams to integrate service design into product development.
  • Facilitate workshops and design sprints to co-create with stakeholders.
  • Maintain and update service design documentation using tools like SharePoint and Mural. Experience Management
  • Manage the service layer of digital products, including onboarding, support, and in-product guidance.
  • Advocate for user-centered service solutions across the customer journey.
  • Measure and iterate on service design improvements based on customer feedback and business KPIs. Delivery & Impact
  • Oversee the service design process for medium to large projects, ensuring alignment with delivery timelines and business objectives.
  • Use prototypes to communicate service design concepts clearly.
  • Track and measure the impact of service improvements through performance indicators.

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