VP, Product Owner - Digital Security

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Hive Lead, Chapter Lead, Engineering Lead, Squad Lead, Production Engineering Lead
  
  

Other Responsibilities

• Embed Here for Good and Group’s brand and values in the digital sales/commerce team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  
  

Risk Management

• Integrated Risk Oversight
• Continuously incorporate operational, security, and regulatory risk items into the backlog.
• Proactively escalate major risks (e.g. compliance blockers, infrastructure vulnerabilities) to domain leads, ensuring swift mitigation.
• Technical Debt & Legacy Transformation
• Emphasise regular refactoring, legacy system modernisation, and architectural upgrades that keep the platform robust over time.
• Prevent “feature factory” mindsets by consistently valuing behind-the-scenes improvements that enable future velocity.
• Cross-Domain Impediment Resolution
• Identify and clear systemic blockers (e.g., environment constraints, resource bottlenecks) that hinder squads across multiple domains.
• Coordinate with Chapter Lead and Engineering Leads to address critical performance or architectural issues, maintaining platform stability.
• Regulatory Adherence & Audit Readiness
• Keep the platform fully audit-ready, with clear documentation mapping backlog items to compliance requirements (e.g., privacy, data residency).
• Collaborate with risk/compliance officers to stay abreast of evolving regulations, proactively adjusting the platform roadmap.
  
  

Governance

• Enterprise Governance Alignment
• Guarantee platform deliverables satisfy corporate policies (e.g., Group Plans, ESDLC gating) without imposing excessive bureaucracy on squads.
• Ensure platform-level artefacts, from architecture decisions to user stories, meet governance needs with minimal friction.
• User Story Creation: Write detailed and well-structured user stories using Azure DevOps (ADO) work items, capturing requirements for customer identity management, authentication flows, and single sign-on integrations, with clear acceptance criteria.
  
  

o

• Steering Committee & Forum Representation
• Advocate for the platform in RF, QPR, or other governance bodies, linking platform metrics/deliverables to strategic business outcomes.
• Use data to highlight successes, risks, or resource requirements for upcoming platform increments.
• Release & Version Management
• Oversee a structured release cadence, ensuring each major update meets performance, security, and quality benchmarks.
• Continuous Assurance & Compliance
• Maintain transparent records (design docs, test outcomes, retrospectives) that satisfy internal/external audits.
• Treat governance as a built-in aspect of daily development rather than a final checkpoint, aligning with agile and DevOps principles.
  
  

Processes

• Adopt & Embed eSDLC (Enterprise Software Delivery Lifecycle) Standards
• Ensure all platform lifecycles (e.g., ideation → dev → test → deploy → monitor) align with ESDLC and organisational governance frameworks.
• Reference the eSDLC PO R&R document where appropriate, reinforcing best practices for backlog management, quality gates, and audit readiness.
• Champion Big Room Planning & Directional Scrums
• Actively participate in quarterly and directional planning sessions, enabling squads, chapters, and domain stakeholders to align on objectives.
• Encourage open dialogue, autonomy, and continuous improvement, using these forums to address dependencies and realign priorities swiftly.
• DevOps & Continuous Process Optimisation
• Drive adoption of DevOps practices (CI/CD pipelines, automated testing), ensuring fast, reliable releases with minimal manual overhead.
• Collect feedback from squads, domain leads, and external partners, feeding into retrospective loops and iterative improvements.
• Regulatory & Security Integration
• Embed secure-by-design, privacy-by-design principles from the earliest phases of solutioning collaborating with Architects.
• Maintain audit trails and compliance documentation, minimising rework or bureaucratic bottlenecks while staying fully audit ready.
  
  

People & Talent

• Lead & Empower Squads
• Nurture a psychologically safe environment, empowering squads to self-organise, innovate, and experiment with new approaches—within strategic guardrails.
• Provide squads with clarity on how their work contributes to the platform’s long-term goals, promoting autonomy and accountability.
• Chapter Collaboration & Capability Building
• Work with Chapter Leads (Engineering, Architecture, QA, etc.) to align skill development with platform needs, ensuring squads are well-equipped to handle complexity.
• Advocate continuous learning, offering workshops or training on modern platform tech (e.g., APIs, cloud infrastructure, security frameworks).
• Mentor & Coach Product Owners
• Contribute to consistent backlog practices and alignment with the platform vision.
• Encourage user-centric thinking and data-informed decisions, bridging any gaps between technical squads and business stakeholders.
• Agile Mindset & Team Culture
• Reward collaboration, transparency, and constructive debate, dissuading micromanagement or command-and-control behaviours.
• Cultivate communities of practice where domain experts, squad members, and chapter leads exchange best practices and lessons learned.
  
  

Strategy

• Shape and Communicate Platform Vision
• Contribute to building a multi-year strategic roadmap, blending market insights, business needs, and technical innovation to position the platform for future success.
• Execute this roadmap with hive lead and squad leaders, ensuring wide alignment and clear understanding of why, how and when the platform will evolve.
• Align with Enterprise Objectives
• Ensure platform initiatives directly support major WRB outcomes and domain-level OKRs.
• Champion a data-driven approach to prioritisation, incorporating both functional milestones and non-functional imperatives (e.g., security, scalability, performance).
• Set Balanced Strategic Priorities & KPIs
• Drive adoption of measurable metrics (e.g., developer adoption, cost savings, time-to-market improvements) to improve the platform’s success.
• Proactively integrate technical debt reduction and compliance items into these priorities, balancing new feature delivery with foundational stability.
• Promote Scalability & Sustainable Growth
• Collaborate with Hive Lead, Engineering Leads, Production Engineering and Architects to embed performance, reliability, and risk controls at the architecture level.
• Manage trade-offs between rapid feature deployment and the long-term viability of the platform ecosystem.
  
  

Business

• Champion Stakeholder Needs
• Continuously advocate for Journeys/Platforms and other Hive stakeholders, translating their feedback into the unified backlog for the Hive.
• Build transparent relationships with Journeys to ensure each domain’s objectives are reflected in the platform’s evolution.
• Unified Backlog Ownership
• Maintain a single backlog that captures stream aligned journey roadmaps, business-driven features, technical enablers, and compliance/risk work.
• Backlog Ownership: Receive and consolidate backlogs from various stakeholders (e.g., journey creators, security teams, and business units), creating a unified and prioritized backlog for the Platform Team focused on CIAM, MFA, and SSO enhancements.
• Balance urgent demands against strategic investments, reflecting the right mix of short-term wins and long-term capabilities.
• Value-Driven Delivery & Communication
• Provide real-time visibility into backlog status, upcoming releases, and risk items through lifecycle tools like Clarity, Azure DevOps (ADO), and Confluence.
• Host regular reviews showcasing platform increments (e.g., new integrations, improved APIs), inviting cross-domain feedback to refine direction.
• Foster Cross-Domain and Cross-Hive Synergy
• Identify reusable platform capabilities that reduce duplication and accelerate outcomes across multiple hives.
• Collaborate with engineering lead to avoid siloed development and ensure a consistent user experience where platform services are leveraged.
  
  

Job Summary

We are looking for an experienced and proactive Technology Product Owner to join our Platform Team, with a specialized focus on Cryptographic services, Digital tokens for MFA, Customer Identity and Access Management (CIAM), Multi-Factor Authentication (MFA), and Single Sign-On (SSO) solutions. This role is critical in shaping the customer-facing identity experience by managing the product backlog, writing user stories, and ensuring seamless integration of secure and user-friendly authentication systems. The ideal candidate will have a strong understanding of Azure DevOps (ADO) work items, Agile methodologies, and foundational knowledge of CIAM, MFA, and SSO concepts. While deep technical expertise is not required, the ability to understand these domains from a technology perspective and translate them into actionable requirements is key.

Key Responsibilities

Product Strategy & Roadmap: -

• Design and execute the product roadmap for Digital Security Platform
• Align digital security capabilities with regulatory requirements, industry standards and business objectives.
• Stay updated on emerging trends in digital securities trends in the industry.
• CIAM Leadership: Drive the product vision for Customer Identity and Access Management, ensuring a seamless, secure, and scalable identity experience for end-users, including account registration, profile management, consent management, and privacy compliance (e.g., GDPR, CCPA).
• MFA & SSO Focus: Define and prioritize features related to Multi-Factor Authentication (e.g., digital tokens, biometrics, push notifications) and Single Sign-On (e.g., SAML, OAuth, OpenID Connect) to enhance security and user convenience.
• Conceptual Understanding: Develop a working knowledge of CIAM principles (e.g., identity federation, user provisioning), MFA mechanisms, and SSO protocols to effectively communicate with technical teams and write impactful user stories.
  
  

Requirement Gathering & Stakeholder Management

• Act as a bridge between business and technology teams, ensuring clear and actionable product requirements.
• Collaborate with internal stakeholders to gather requirements.
• Work with external partners to enhance digital security offerings.
• Ensure adherence to regulatory compliance, risk mitigation and governance policies.
  
  

Collaboration And Alignment

• Work Closely with Product Owners, Security and Chapters to define and implement Solutions.
• Collaborate with cross-functional teams for successful implementation and deployment of digital security solutions.
  
  

Innovation & Continuous Improvement

• Stay updated on emerging technologies in digital security space.
• Foster a culture of innovation by driving modernization initiatives and continuous improvement strategies.
• Align technical solutions with the organization long-term technology vision and business goals.
• Leverage automation CI/CD and Sec Devops practices to improve software development efficiency.
  
  

Skills And Experience

• Knowledge of Client Communication Domain
• Interactive Communication
• Familiarity on PCI DSS and PA DSS compliance requirements
• Experience in Web Service integration and API’s
• Knowledge of end-to-end systems development life cycles (i.e., waterfall, Agile and other modern approaches to software development)
• Excellent in preparing the Solution Architecture document, Functional and technical spec
• Excellent problem-solving, team, and time management skills.
• Experience in Programming Languages and other emerging technologies
• Experience in Cloud Services
  
  

Qualifications

• Bachelor’s degree in technology, Computer Science, or a related field (or equivalent experience).
• Overall 15+ years of experience with a minimum 5 years of digital product design / engineering senior leadership experience
• Demonstrable track record of delivering and scaling shared platform capabilities.
• Deep familiarity with agile product management at scale, having guided squads across various technical, compliance, and stakeholder landscapes.
• Demonstrable leadership experience in leading high quality digital product owners
• Experience of Client Communication domains
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.