Voice Support Executive

Skills:
Bpo, Business Process Outsourcing (BPO), Calling, Executive, Customer care, Customer Service,

Urgent Hiring

International Voice Process

Night shift-9pm to 6am

Salary-20-25k in hand

Location -Sikar Rajasthan

Drop cv at -7878424845

Note-Candidate must have excellent communication

It's only work from office

Job Overview

We are seeking a Voice Support Executive to join our team at Finderbro. As a Voice Support Executive, you will be responsible for providing exceptional customer service and support through voice calls. This is a full-time position based in Sikar, Rajasthan, India. We are looking for candidates with less than 1 year of experience in voice support. Join us and contribute to our mission of delivering top-notch recruitment services.

Qualifications And Skills

• Excellent verbal communication skills
• Ability to handle customer queries and provide prompt resolutions
• Strong problem-solving skills
• Good knowledge of customer service principles and practices
• Ability to multitask and prioritize work
• Attention to detail and accuracy
• Good computer skills and proficiency in MS Office
• Ability to work well in a team environment
• Positive attitude and willingness to learn and grow
  
  

Roles and Responsibilities

• Provide excellent customer service and support to clients through voice calls
• Handle customer inquiries, complaints, and provide appropriate resolutions
• Ensure high levels of customer satisfaction and retention
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to resolve customer issues
• Follow communication procedures, guidelines, and policies
• Identify and escalate priority issues to the relevant teams
• Stay updated with product knowledge and industry trends
• Adhere to company's defined service standards and targets