Virtual Assistant – Amazon & eCommerce Store Management

Job Overview: We are looking for a proactive, detail-oriented, and experienced Virtual Assistant to manage and optimize our Amazon store and other eCommerce platforms, including Walmart. This role will involve a combination of product listings management, marketing strategy implementation, inventory oversight, and customer service. The ideal candidate should have experience with Amazon Seller Central, Walmart Marketplace, and a solid understanding of eCommerce operations and digital marketing strategies.

Key Responsibilities

• Amazon Store Management:
• Manage and optimize product listings on Amazon, ensuring accurate product descriptions, images, and pricing.
• Monitor inventory levels, assist with restocking, and track order fulfillment.
• Perform regular audits on listings to ensure they align with Amazon’s best practices for visibility and conversion.
• Implement Amazon advertising campaigns (PPC), analyze performance, and optimize for better ROI.
• Handle customer inquiries and resolve issues promptly, ensuring high customer satisfaction and positive reviews.
• Walmart Marketplace Management:
• Manage product listings on Walmart Marketplace, ensuring accuracy and consistency across all platforms.
• Develop marketing strategies to drive traffic and sales on Walmart, including promotions and discounts.
• Monitor and manage inventory levels, ensuring that stock is available for timely fulfillment.
• Digital Marketing and Promotion:
• Assist in the development and execution of marketing campaigns across Amazon, Walmart, and other eCommerce platforms.
• Leverage email marketing, social media, and paid advertising to increase brand visibility and sales.
• Collaborate with marketing teams to optimize product promotions, discounts, and seasonal campaigns.
• Performance Analytics and Reporting:
• Track and analyze sales data, customer feedback, and marketing campaign performance across all platforms.
• Provide regular reports on key performance indicators (KPIs), such as sales, conversion rates, and return on ad spend (ROAS).
• Suggest improvements based on performance data to increase overall sales and customer satisfaction.
• Customer Service:
• Manage and respond to customer queries and issues via Amazon and Walmart's messaging systems.
• Resolve customer complaints and returns, ensuring prompt and effective solutions to maintain high customer satisfaction.
• Other eCommerce Platforms (if applicable):
• Assist with product listings, marketing, and order management on additional eCommerce platforms (e.g., eBay, Shopify, Etsy, etc.).
• Stay up-to-date with the latest trends and updates on eCommerce platforms to implement new strategies for growth.
  

Qualifications

• Proven experience in managing Amazon Seller Central and Walmart Marketplace accounts.
• Strong understanding of eCommerce operations, including product listing optimization, inventory management, and order fulfillment.
• Experience with Amazon PPC campaigns and Walmart’s advertising tools.
• Solid knowledge of digital marketing strategies (email marketing, social media, SEO, paid ads).
• Excellent organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and meet deadlines.
• Familiarity with eCommerce tools and platforms such as Helium 10, Jungle Scout, Shopify, or similar is a plus.
• Customer service experience is highly desirable.
  
  

Preferred

• Experience managing other online marketplaces such as eBay, Shopify, or Etsy.
• Knowledge of analytics tools such as Google Analytics, Amazon Seller Central Reports, or similar.
• Experience with tools for automating tasks and marketing (e.g., Hootsuite, Zapier).
  
  

Working Hours

• This is a remote position. Flexibility in working hours is expected, with a focus on meeting deadlines and managing time effectively.
  
  

Compensation

• Competitive hourly rate or monthly salary, based on experience and qualifications.
  
  

If you're an experienced and organized individual with a passion for eCommerce and marketing, we'd love to hear from you! Apply now to join our dynamic team and help us grow our online presence across multiple platforms.