Vice President- Payments Global Client Support

Job Description

You are a strategic thinker passionate about driving solutions in “Client Services" You have found the right team

As a “Client Services professional” within our “ Payments Team ” , you will spend each day defining, refining and delivering set goals for our firm. You will be directly responsible for the day to day operations, client service delivery and management as well as oversight of key controls. You will manage the team to meet financial goals as well as overall business objectives while partnering globally with the regions where the business operations are located. You will ensure high quality client service and will be directly responsible for addressing escalations from both internal partners and external clients.

Job Responsibilities

• Direct the daily activities related to staffing and specialist preparedness while working directly with senior managers globally to identify technology, resource and/or process needs.
• Implement strategic initiatives relative to product strategy as well as staffing and specialist support.
• Partner with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation.
• Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals.
• Shape client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives.
• Recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives.
• Manage the daily processes regarding the investigation of customer inquiries.
• Develop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members.
• Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control.
• Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service.
• Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines..
  
  

Required Qualifications, Capabilities And Skills

• Excellent attention to detail
• Ability to organize and prioritize work against competing demands. Oversee the prioritizing and distribution of work performed by the team.
• Strong communication skills with the ability to provide clear and succinct updates on the work and actively contributes to program updates, Project and team meetings.
  
  

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.