Unit Manager - BFS Direct

Bajaj Finserv


Date: 9 hours ago
City: Tiruchirappalli, Tamil Nadu
Contract type: Full time
Location Name: Tiruchirappalli - Thillai Nagar

Job Purpose

"This position is open with Bajaj finance limited"

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines

Duties And Responsibilities

  • Portfolio Management
  •  Analyses trend of incremental portfolios
  •  Chalks out loss projection based on the portfolio
  • Case Management
  •  Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
  •  Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
  •  Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
  •  Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals
  •  Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team
  •  Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
  •  Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained
  • Planning, Budgeting, Monitoring
  •  Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
  •  Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
  •  Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM
  •  Reviews and validates Cost Tracker for agency payments, PP / magic wand data
  •  Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support;
  • Agency and Dealer Management 
  •  Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
  •  Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them|
  •  Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
  • Team management:
  •  Takes care of allocations of his / her region and critical locations
  •  Identifies capacity of the locations
  •  Tracks vendor availability in locations
  • Performance Tracking
  •  Tracks location wise performance of ACM/CM and ROs based on critical parameters
  •  Tracks last 3 months PP% for each team
  •  Drives critical parameters most relevant with portfolio losses


Key Decisions / Dimensions

  •  Management of high value cases
  •  Agency assessment and influencing for support in achieving targets
  •  Performance tracking and development plans (PIP etc)
  •  Hiring of ROs and shortlisting candidates for ACM roles
  •  Planning for agency related changes, Budgeting and Monitoring performance accordingly
  •  Proposing changes to the Regional structure and making investments on people development


Major Challenges

  •  Portfolio Management – closing cases at Bucket 1 and Above
  •  Managing difficult locations with scarcity of relevant talent
  •  Need to negotiate for settlement to achieve collection target


Required Qualifications And Experience

  •  Qualifications
  •  Graduate in any discipline
  •  Work Experience
  •  Post qualification - 6 to 12 years
  •  Vendor management – complete cycle
  •  Team management

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Nursing Officer

Apollo BGS Hospitals, Tiruchirappalli, Tamil Nadu
1 day ago
QualificationJob Purpose Graduate; 1st division in 10th, 12th and GNM Nursing/BSc Nursing/M.Sc NursingRelevant Experience3 months – 5 years of experience in field of Nursing assessing patient’s health problems, providing care to sick, disabled, recovering or injured patients, maintaining important medical records, implementing a nursing care plan and advising patients about maintaining health.ResponsibilitiesRecording medical history and symptomsAdministering medication and treatmentCollaborating with...

Surveyor -Mechanical 1

Bureau Veritas Group, Tiruchirappalli, Tamil Nadu
3 weeks ago
JJob Title:Surveyor – Mechanical.Entity:Bureau Veritas India Pvt. Ltd.Location:TrichyReports to (job):Senior Business Manager - TrichyØ Purpose of Position Project Management including Quality Surveillance and Expediting as a part of Third party inspection of various items for various Projects.The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policyØ Major...

Senior Flutter Developer

Gnapi Technologies, Tiruchirappalli, Tamil Nadu
3 weeks ago
About UsGnapi Technologies., is an Information Technology Company established in 2016 with registered offices in India, Canada and United States. Gnapi provides end-to-end IT services and solutions to help and support clients succeed. Gnapi fosters a deep understanding of clients’ businesses and builds strong relationships to best-fit IT solutions, supported by our technology expertise. Gnapi has a strong expertise in...