Unit Manager - BFS Direct

Bajaj Finserv


Date: 3 weeks ago
City: Tiruchirappalli, Tamil Nadu
Contract type: Full time
Location Name: Tiruchirappalli - Thillai Nagar

Job Purpose

"This position is open with Bajaj finance limited"

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines

Duties And Responsibilities

  • Portfolio Management
  •  Analyses trend of incremental portfolios
  •  Chalks out loss projection based on the portfolio
  • Case Management
  •  Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
  •  Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
  •  Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
  •  Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals
  •  Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team
  •  Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
  •  Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained
  • Planning, Budgeting, Monitoring
  •  Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be
  •  Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track
  •  Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM
  •  Reviews and validates Cost Tracker for agency payments, PP / magic wand data
  •  Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / telecalling / field support;
  • Agency and Dealer Management 
  •  Analyses last month performance per agency; Discusses with Area/Cluster Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps
  •  Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them|
  •  Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
  • Team management:
  •  Takes care of allocations of his / her region and critical locations
  •  Identifies capacity of the locations
  •  Tracks vendor availability in locations
  • Performance Tracking
  •  Tracks location wise performance of ACM/CM and ROs based on critical parameters
  •  Tracks last 3 months PP% for each team
  •  Drives critical parameters most relevant with portfolio losses


Key Decisions / Dimensions

  •  Management of high value cases
  •  Agency assessment and influencing for support in achieving targets
  •  Performance tracking and development plans (PIP etc)
  •  Hiring of ROs and shortlisting candidates for ACM roles
  •  Planning for agency related changes, Budgeting and Monitoring performance accordingly
  •  Proposing changes to the Regional structure and making investments on people development


Major Challenges

  •  Portfolio Management – closing cases at Bucket 1 and Above
  •  Managing difficult locations with scarcity of relevant talent
  •  Need to negotiate for settlement to achieve collection target


Required Qualifications And Experience

  •  Qualifications
  •  Graduate in any discipline
  •  Work Experience
  •  Post qualification - 6 to 12 years
  •  Vendor management – complete cycle
  •  Team management

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