Training Team Lead E-Commerce Siliguri, India

Training Team Lead About the Role

Are you an experienced training professional looking for team lead roles in Siliguri within a dynamic e-commerce environment? Fusion CX is hiring a Training Team Lead to drive excellence in new hire onboarding and continuous learning initiatives. If you have proven leadership in training delivery, especially in the e-commerce sector, and can join immediately, we would love to hear from you.

As a Training Team Lead in our Siliguri location, you will lead end-to-end training operations for customer support teams handling e-commerce clients. From onboarding new hires to managing skill enhancement sessions, you will be key in ensuring operational readiness and sustained performance improvement. This is an exciting opportunity to join a high-growth environment where your leadership directly influences service quality and employee success.

Key Responsibilities

Key responsibilities of the training team lead for the e-commerce process in Siliguri:

• Manage, deliver, and evaluate training programs for e-commerce campaigns
• Supervise a team of trainers, ensuring high standards in content delivery and engagement
• Oversee onboarding, nesting, and skill upgrade training cycles across customer service functions
• Identify learning needs and tailor training interventions accordingly
• Collaborate with operations, quality, and client teams to ensure training effectiveness aligns with business outcomes
• Monitor and report on key training metrics, trainee performance, and post-training results
• Continuously improve training materials and methods to reflect process updates and best practices
  
  

Job Requirements Training Team Lead

Candidate requirements for the training team lead in Fusion CX Siliguri:

• Minimum graduate degree in any discipline
• Prior experience as a Training Team Lead, specifically within the e-commerce domain, is essential
• Proven ability to design, deliver, and manage high-impact training programs
• Strong leadership, communication, and presentation skills
• Detail-oriented with excellent time and team management abilities
• Must be an immediate joiner
• Must be based in or willing to relocate to Siliguri
  
  

Why Join Fusion CX?

Skills

At Fusion CX, you are stepping into a company where your voice matters and your skills shape customer experiences across the globe. When you join our Siliguri team as a Training Team Lead for a renowned e-commerce process, you benefit from:

• A people-first culture that values learning, development, and internal growth
• The chance to work with leading e-commerce brands in a fast-paced, innovation-driven setting
• Opportunities to grow your career with leadership development pathways and recognition programs
• A collaborative environment that promotes training excellence and operational success
  
  

If you are seeking impactful training team lead jobs in Siliguri with a forward-thinking CX company, this is your opportunity to thrive. Apply today and be a part of something meaningful at Fusion CX.