Trainee - Data Operations Analyst

Synopsis of the role

We're building the backbone of critical financial operations, and we're looking for bright, driven fresh graduates to join our Data Operations team. As a Data Operations Executive, you'll be at the heart of managing vast datasets for Microfinance Institutions (MFI), Retail, Commercial, and Employment Bureau databases. This entry-level role offers an incredible opportunity to learn about data integrity, financial ecosystems, and develop crucial operational skills. If you're meticulous, a great communicator, and eager to make an impact, this role is for you!

What You’ll Do

• Data Guardianship: Becoming proficient in managing and tracking incoming data, ensuring its accuracy and timeliness. You'll also learn to generate essential MIS reports that provide key insights to our managers.
• Processing data files, performing data quality checks, and identifying rejections. You'll learn how to communicate these findings effectively to our data providers.
• Stakeholder Collaboration: Interacting directly with our data providers to resolve queries related to data accuracy, reporting, quality, and recency. This will sharpen your communication and problem-solving skills.
• Operational Excellence: Working closely with your team lead to ensure all tasks are completed accurately and within defined timelines (TAT - Turn Around Time). You'll learn the importance of efficiency and productivity in a fast-paced environment.
• Relationship Building: Following up with non-contributing or late data providers and managing "hanging" or un-updated accounts to ensure our databases remain comprehensive and current.
• Process Improvement: Understanding and upholding Service Level Agreements (SLAs) for data submission, escalating any potential breaches to managers – a crucial skill in operational management.
• Teamwork & Communication: This role heavily relies on your ability to be a strong team player with excellent interpersonal skills. You'll collaborate daily and contribute to a positive team environment.
  
  

What Experience You Need

• A strong academic background in fields like Computer Science, Information Technology, Statistics, Business, or related disciplines.
• A genuine interest in data management and operations.
• Excellent communication skills (both written and verbal) and a proactive approach to problem-solving.
• The ability to work effectively in a team-oriented environment.
• A meticulous eye for detail and a commitment to accuracy.
  
  

What Could Set You Apart

• Proactive decisions and approach
• Innovative thinking