Territory Sales Manager - Ops

Job Purpose

JOB DESCRIPTION

To be frontline contact with channel partners and promote sales and network addition to achieve his KPI’s.

Responsibilities

• ACCOUNTABILITIES & RESPONSIBILITIES
  
  
  

Accountabilities

ACTIVITIES

1 Achieving the Planned Sales Volume and other targets of MS, HSD, Lubes & NFR for the Territory

• Implementing the annual sales plan for the territory
• Strive and achieve the ABP numbers.
  
  
  

Setting targets of MS & HSD, Lubes and NFR sales for the territory.

2 New Business Development

• Responsible for New Business development as per the ABP for the Division and Zone.
• New LOA generation
• Commissioning of ROs
• Responsible for getting all the NOCs and adhere to all the statutory compliances.
  
  
  

3 Supervising Development of the Retail network of Nayara ROs by identifying suitable land & franchisees.

• Identifying new sites and franchisees for setting up of RO's after TA analysis
• Coordinate for all statutory approvals
• Monitor construction & development of RO as per Co. specifications
• Complete commissioning of RO’s within milestones set in ABP
  
  
  

4 Provide adequate support to RO’s both by way of stocks & promotions.

• Promotional activities to be conducted at the RO's
• Product indent monitoring & avoid product dry outs at the RO’s
• Liaise with supply points for timely receipts
• Follow up on legal cases
  
  
  

5 Follow up with Government Agencies for statutory approval & licenses

• Submit applications as per norms to licensing authorities.
• .Liaison with District Magistrate’s office & other related department for issuance of NOC.
• Liaise with Metrology & PESO department for approval of licences.
  
  
  

6 Inspect retail outlets regularly on maintenance, compliance & adherence to safety, regulatory & company norms

• Adhering to mandatory norms
• Routine monthly Retail outlet inspection
  
  
  

7 Maintain high standards of Q&Q and redress of customer complaints.

• Meet targets for CRA
• Surprise checks/sampling
• Investigate customer complaints & resolve it to the satisfaction of the customer.
  
  
  

8 Franchisee Management

• Regular meeting with franchisee to resolve problems
• Advise franchisees on staff appointment for housekeeping and safety standards
• Resolve channel conflicts
  
  
  

9 Liasoning with vendors and competitors

• Maintain cordial relation with concerned personnel
• Follow up with equipment vendors for on time installations and reduced downtime.
  
  
  

10 Training of franchisees and forecourt staff.

• Identify training needs of franchisee and staff
• Conduct on-site training
• Recommend staff/franchisee for company training
  
  
  

Qualifications

• SKILLS & KNOWLEDGE
• Educational Qualifications & Certifications:
• Graduate Engineer or Post graduate in Marketing Management
• Relevant (Functional/Level) & Total Years of Experience:
  
  
  

Relevant Experience: 2 to 6 year experience

• Functional Skills:
• Detailed product knowledge & retail policies
• Managing channel partners
• Strong networking skills
• Willing to travel extensively
• Knowledge of Retail operations& logistics economy
• Selling skills
• Behavioural Skills:
• Customer orientation & High integrity
• Negotiation Skills
• Strong communication
• Perseverance
• Interpersonal skills