Territory Manager Telecom Service
Mahindra Group
Date: 6 days ago
City: Hyderabad, Telangana
Contract type: Full time
Responsibilities & Key Deliverables
2/3 yrs. in automobile (service) 4/5 yrs. of experience if diploma holder
Qualifications
Industry Preferred
B.E (Auto/Mech)/ Diploma in Automobile Engg
General Requirements
- Implementation of various systems and process (as per the CI** Standards) in all the overseas dealerships – to have smooth functioning of dealerships – by rigorous planning and follow up.
- Reduce the cost of warranty claims to improve the profitability of the business by taking new initiatives and effective administration of warranty claims (by providing immediate solution to the dealer/distributor – this will also help in achieving customer satisfaction)
- Coordination for Technical Training for dealers to improve “Fix it right first time” rate by consulting MILE, Igatpuri.
- Review and monitor the parts stock at dealer’s end to improve Parts Revenue by guiding dealers on stocking of original spare parts.
- Address product issues that dealer may have – to achieve dealer satisfaction – by providing technical support in shortest time.
- Interact with the Technical Team on regular basis for achieving improvements in product by providing a feedback (obtained from field).
- Sales Volume – impacted by – availability of parts, processing of warranty claims, dealer training
- Dealer Satisfaction Index – support provided to the dealer in the form of trainings, technical support, service
- Customer Satisfaction Index – provide tech support to the end customers, CSR activities.
- Parts Revenue – providing guidance to dealers on stocking of parts and tracking regular consumption.
2/3 yrs. in automobile (service) 4/5 yrs. of experience if diploma holder
Qualifications
Industry Preferred
B.E (Auto/Mech)/ Diploma in Automobile Engg
General Requirements
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