Telecalling Job

Skills:
Excellent communication skills, Active listening, Persuasion, Customer service, Problem-solving, Patience, Time management, Empathy,

Company Overview

Naukri Milegi, India's leading job search portal, operates in the Human Resources industry with a workforce of 201-500 employees. Headquartered in Bhilwara, Rajasthan, the company is dedicated to connecting job seekers with potential employers, offering a seamless platform for job search and recruitment. For more information, visit their website at www.naukrimilegi.in.

Job Overview

Naukri Milegi is seeking enthusiastic individuals for the position of Telecaller. This role is ideal for freshers with 0 to 1 year of experience seeking opportunities in Bhilwara, Ajmer, Jaipur, Chittaurgarh, Udaipur, Kota, and Rajsamand. The position is flexible, offering full-time, part-time, and freelance employment options. As a Telecaller, you will engage with customers, address their inquiries, and promote services in a professional manner.

Qualifications And Skills

• Excellent communication skills to convey information clearly and effectively to diverse audiences.
• Active listening skills to understand customer needs and respond appropriately.
• Persuasion skills to encourage customers to consider and utilize company services.
• Customer service skills to provide a positive experience and resolve customer concerns.
• Problem-solving abilities to identify issues and implement effective solutions swiftly.
• Patience when handling customer inquiries and complaints to maintain professionalism.
• Time management skills to efficiently handle multiple calls and tasks within set deadlines.
• Empathy to understand and relate to customer feelings and perspectives compassionately.
  
  

Roles And Responsibilities

• Conduct outbound and inbound calls to communicate with potential and existing customers.
• Provide detailed information about company services and answer customer inquiries.
• Acquire insights into customer needs and suggest suitable services and solutions.
• Maintain customer records and update databases with new information on a regular basis.
• Achieve or exceed set targets and performance metrics consistently.
• Handle customer grievances with professionalism and follow-up for resolution.
• Collaborate with team members to enhance customer experience and streamline operations.
• Stay updated on company products, offerings, and industry trends to provide accurate information.