Telecaller

Skills:
Excellent communication skills, Active listening, Persuasion, Customer service, Phone etiquette, Problem-solving, Time management, Sales skills,

Company Overview

CNR Matrimony is an emerging leader in the Marriage Consulting Services industry, dedicated to helping individuals find their perfect life partners. With a small team of dedicated professionals, CNR Matrimony operates from its headquarters in Madanapalle. Our mission is to provide a seamless match-making service through personalized and attentive customer interactions. Visit us at cnrmatrimony.com for more information.

Job Overview

We are seeking a proactive Telecaller to join our team in Madanapalle. This is a full-time, entry-level position ideal for freshers with 0 to 1 year of work experience. The role involves engaging with potential clients to promote our matrimonial services, requiring excellent communication and interpersonal skills.

Qualifications And Skills

• Excellent communication skills (Mandatory skill) to engage effectively with clients and make a strong impression.
• Active listening (Mandatory skill) to understand the needs and concerns of potential clients and provide appropriate solutions.
• Problem-solving (Mandatory skill) to address client queries and facilitate a smooth matchmaking process.
• Persuasion skills to successfully convince clients of the benefits and value of our matrimonial services.
• Strong customer service orientation to ensure a positive client experience with each interaction.
• Proficiency in phone etiquette to maintain professionalism and courtesy during calls.
• Time management skills to handle multiple calls efficiently and prioritize tasks effectively.
• Basic sales skills to identify opportunities for expanding our client base and achieve sales targets.
  
  

Roles And Responsibilities

• Make outbound calls to potential clients and provide information about our matrimonial services.
• Engage in active listening to understand client requirements and suggest suitable matches.
• Handle inquiries and resolve any issues or concerns that clients may have promptly.
• Maintain detailed records of client interactions and update the database accordingly.
• Work collaboratively with team members to meet or exceed monthly sales targets.
• Follow up with clients periodically to ensure satisfaction and retention.
• Provide feedback to management on market trends and client needs to improve services.
• Participate in training sessions to enhance skills and product knowledge.