Tele calling - MS Rain tours, Kolkata

Job Requirements

Job Title: Customer Care Executive

Company Name: M/S Rain tours and travels

Location: Kolkata, West Bengal

Salary: ₹12500 - ₹23500/month

Qualification: 12th Standard / PUC

Job Description

Join our team as a Customer Care Executive at M/S Rain tours and travels in Kolkata. As a Customer Care Executive, you will be a key point of contact for our customers, assisting them with their inquiries, providing information about our services, and ensuring a positive customer experience.

Key Responsibilities

• Answer incoming customer inquiries via phone and email.
• Provide information about our travel services, packages, and itineraries.
• Assist customers with booking, cancellation, and other travel-related queries.
• Address customer concerns and resolve issues in a timely and professional manner.
• Maintain accurate and detailed records of customer interactions.
  
  

Qualifications And Skills

• Minimum educational requirement: 12th Standard / PUC.
• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to handle customer inquiries and concerns with empathy and professionalism.
• Basic computer skills for data entry and communication.
  
  

Salary And Benefits

• Competitive salary ranging from ₹12500 to ₹23500/month.
• Full-time position with a day shift and 6 working days per week.
• Phone allowance to support your communication with customers.
• Opportunity to contribute to the travel industry and enhance customer service skills.
  
  

FAQs

Q. What qualifications are required for this role?

• A minimum of 12th Standard / PUC education level is required.
• What are the main responsibilities of a Customer Care Executive?
• Customer Care Executives handle customer inquiries, provide information about services, assist with bookings, and address concerns.
• What is the working schedule for this position?
• This is a full-time role with a day shift and 6 working days per week.
• What documents are needed for the application?
• You will need to provide a copy of your Aadhaar Card and any other relevant documents.
• Is there an allowance for using personal phone for work?
• Yes, a phone allowance is provided to support your communication with customers.