Tele Calling Jobs in Silgate Solutions - Thane, Maharashtra, India

Job Requirements

Job Title: Tele Calling Jobs in Silgate Solutions Limited - Thane

Company: Silgate Solutions Limited

Location: Thane, Maharashtra, India

Salary: ₹18,000 - ₹30,000 per month

Qualification: Graduate and above

Work Experience: Freshers to 1 year of experience in BPO/Customer Care

Job Description

Join Silgate Solutions Limited as a Customer Care Executive in Thane and become an integral part of our dynamic team. As a Customer Care Executive at Silgate Solutions Limited, you will be responsible for delivering outstanding customer service in our BPO/Customer Care department. This role is ideal for individuals with strong communication skills who are passionate about providing exceptional service. In this full-time position, you will handle a variety of customer interactions, resolve queries, and contribute to our mission of customer satisfaction.

Your key role at Silgate Solutions Limited involves addressing customer inquiries, offering solutions, and ensuring high standards of customer care. We are looking for enthusiastic candidates who are eager to make a positive impact and grow within a supportive work environment. If you have excellent communication skills and are dedicated to enhancing customer experiences, this is the perfect opportunity for you.

Key Responsibilities

• Handle inbound and outbound calls effectively, addressing customer inquiries and providing solutions.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide detailed information about products and services offered by Silgate Solutions Limited.
• Follow up on customer queries to ensure satisfactory resolution.
• Upsell or cross-sell products and services when appropriate.
• Achieve individual and team targets set by the department.
• Maintain a positive and professional demeanor during all customer interactions.
• Work collaboratively with team members to achieve departmental goals.
• Stay updated on product and service knowledge to provide accurate information to customers.
  
  

Requirements

• Graduation in any field is preferred; freshers are welcome to apply.
• Strong communication skills with proficiency in English and Hindi.
• Good listening skills and the ability to handle customer queries effectively.
• Basic computer skills and familiarity with MS Office applications.
• Previous experience in a BPO or customer care role is a plus but not mandatory.
• Ability to work in a fast-paced environment and handle multiple tasks.
• A customer-focused attitude with a passion for providing exceptional service.
• Willingness to work in rotational shifts as required by the job.
  
  

Benefits

• Competitive Salary: Earn between ₹18,000 and ₹30,000 per month at Silgate Solutions Limited.
• Career Growth: Opportunities for career advancement within Silgate Solutions Limited.
• Comprehensive Training: Receive training to enhance your skills and knowledge.
• Supportive Work Environment: Work in a collaborative and supportive atmosphere with a focus on employee well-being.
  
  

Apply now to join Silgate Solutions Limited as a Customer Care Executive and take the next step in your career with a leading company in the BPO sector. This is your chance to contribute to our customer service excellence while enjoying a rewarding work environment.