TechOps-DE-CloudOpsAMS-SAP CPI-SENIOR

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

SAP CPI Senior 3 TechOps (Application Management) Consultant

The Opportunity

We are looking for an SAP CPI Senior 3 to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP CPI across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 5-7 Years of experience required in one or more areas within SAP CPI
• Responsible for providing support SAP SAP CPI AMS team and project delivery, including incidents, ensuring minimal disruption to operations.
• Good understanding of the integration patterns, best practices.
• Strong knowledge in integration of SAP and Non-SAP applications with 3rd party & internal applications
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Good experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc
• Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
• Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Defect resolution and defect analysis related to SAP CPI.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
  
  

Ideally, you’ll also have:

• Strong understanding of integration patterns, security protocols, and web services (SOAP, REST, OData).
• Experience with SAP ERP, S/4HANA, and other SAP applications.
• Proficiency in Groovy and Java scripting within SAP CPI.
• Knowledge of SAP Cloud Connector and connectivity to on-premises systems.
• Familiarity with SAP API Management and SAP Event Mesh is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• SAP CPI certification is preferred.
  
  

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests as Level 2 Application Management Specialist
• Provide level 2 support for SAP CPI development activities including customizations, enhancements, and bug fixes across multiple SAP environments troubleshooting and resolving issues related to customer CPI developments and SAP System Performance
• Collaborate with functional consultants to gather requirements for incidents, enhancements and problems and translate them into technical solutions
• Perform Debugging and Testing to ensure the quality of CPI developments
• Support system integration testing, user acceptance testing and production deployment of CPI objects
• Document technical specifications, code changes and implementation details for knowledge sharing and future reference
• Keep abreast of industry trends, emerging technologies and SAP best practices to contribute to continuous improvement initiatives.
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client
  
  

What We Look For

• A team of people with commercial acumen, experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Data practices globally with leading businesses across a range of industries
  
  

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  
  

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.