Technology Support Lead – IT Production Support

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications.

Responsibilities:

• Lead and manage the IT production support team to ensure the stability and performance of all production systems.
• Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations.
• Develop and implement best practices for incident management, problem resolution, and change management processes.
• Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks.
• Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence.
• Maintain comprehensive documentation of support processes, system configurations, and incident reports.
• Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement.
• Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services.
  
  

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role.
• Strong proficiency in programming languages like Java, Java EE, Python and scripting.
• In-depth knowledge of production support processes, including incident management, change management, and root cause analysis.
• Experience with monitoring tools and technologies used in production environments.
• Excellent problem-solving skills and the ability to work under pressure to resolve critical issues.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Familiarity with ITIL or other IT service management frameworks is preferred.
  
  

Preferred Skills:

• Experience with cloud platforms such as AWS.
• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.
• Understanding of database management systems and SQL.
• Certifications in IT service management or related areas.
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Flexible working hours and remote work options.
• Access to cutting-edge technologies and tools.
• Recognition and rewards for outstanding performance.