Technical Writer

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Working in the Product Information team, as part of the Engineering department, you are an integral part of a software development team that strives for perfection and is committed to success. Technical writers contribute to products across the Enterprise, Process, Customer Experience, Analytics, and Business Networks suites.

What The Role Offers

OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You should be able to work independently and productively with minimal supervision as part of a geographically distributed team. Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

What You Will Need To Succeed

• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
• Organizing and prioritizing tasks and have exceptional analytical skills.
• Managing multiple projects and deliverables.
• Working in an agile development environment and having the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
• Researching and learning new technologies in Technical Communications.
• University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 2 to 5 years of technical writing experience.
• Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
• Excellent knowledge of content/help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound knowledge of XML and HTML and various help formats.
• Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
• Experience writing in a structured authoring environment and creating single-source and minimalist content. Familiarity with DITA/DocBook and topic-based writing methodologies.
• Knowledge of documentation localization processes as well as software usability principles.
• Ability to create high quality graphics using tools, such as Microsoft Visio.
• Knowledge of video production techniques and experience with tools such as Camtasia.
• Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
• Ability to create customer-focused content using user personas and customer research.
• Experience defining and following documentation standards and best practices.
• Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
• Ability to communicate clearly with all project stakeholders in distributed locations.
• Knowledge of Enterprise Information Management (EIM) products.
  
  

One Last Thing

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.