Technical Trainer

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The TLC Technical Trainer will be capable of delivering technical training to either internal employees, external Temenos Clients, and Temenos Partners who have implemented the Temenos Suite solution.

Training assignments may vary from Induction to Advanced training, however, this role is expected to possess a deeper level of knowledge and training skills as a subject matter expert with the ability to deliver Advanced instruction. The trainer is expected to require minimal supervision, consistently exhibit a high level of initiative, and possess strong presentation & client-facing skills.

The TLC Management Technical Trainer will also collaborate and share responsibility for the development of training “Content” in support of the continuous change/update/release of new product features and offerings. This will include development and testing support for TLC products, including but not limited to, TLC Online, TLC Engine, and TLC Classroom.

Given their skill level, the Technical Trainer may be called upon to act as a formal mentor or Team Lead to more junior Education Consultants. The proven ability to operate in a less structured environment, to successfully manage multiple assignments, and become recognized as a subject matter expert is a prerequisite for this position and to be considered for movement to the next Band level.

OPPORTUNITES & Core Competencies

• Deliver effective training presentations and discussions online or in a classroom environment.
• Provide technical training as a “Subject Matter Expert”for the Temenos product line.
• Develop, or contribute to the development, of new training materials as a member of the TLC product development team, including assuming the role of a “Product Owner” on an agile team assignment:
• Independently research & self-learn new Application features and prepare the related technical training content.
• Validate training-related exercises on various platforms, across various releases.
• Identify process improvements related to training development functions.
• Conduct Training Needs Analysis (TNA) engagements to support training proposals to determine client training needs.
• From time to time participate on special project assignments.
• Prior knowledge and experience in the banking, Investment, or software industry.
• Deep knowledge of the Management software and industry standards (experience with the Temenos Suite product a plus).
• Experienced in developing training presentations and/or training programs.
• Solutions-oriented with the ability to independently take Initiative.
• Demonstrated excellence in communication, including advanced Client-facing skills.
• Demonstrated track record of meeting or exceeding established goals consistently.
• Strong organizational and time management skills.
• Self-starter with the ability to learn new subject matter quickly.
• Ability to build and maintain strong working relationships.
  
  
  

Skills

• Degree in Engineering (IT or Computer Science) with a minimum of 5 years experience in a Management technical role, software organization, consulting, or product licensing organization. Consulting and/or software implementation experience is a plus.
• Strong understanding of Management, Securities, and Core banking processes.
• Prior experience in Training or Education preferred.
• Technical background related to Management software implementation or Product development (experience related to the Temenos products, or equivalent competitor products a plus).
• Experience in programming languages (Java, J2EE, JavaScript).
• Solution architecture experience a plus.
• Ability to take initiative and lead training initiatives with minimal direction.
• Ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
• Ability to clearly communicate, provide feedback and confirm understanding.
• Must be fluent in English.
• Transact Architecture (TAFJ).
• Arrangement Architecture and AA Technical Programming.
• Process Workflows.
• Knowledge of Event Framework, API Framework, and related Temenos Frameworks.
• Channels, Origination systems, UI development, etc.
• Knowledge of Manager or Suite.
• Knowledge of Cloud operations and SaaS deployments.
• Travel as required. Remote, work from home option, considered.
• Some weekends based on project necessity (employee discretion).
• Analysis, proposal development, and personal computer activities are expected.
  
  
  

VALUES

• Care about transforming the Banking landscape.
• Commit to being part of an exciting culture and product evolving within the financial industry.
• Collaborate effectively and proactively with teams within or outside Temenos.
• Challenge yourself to be ambitious and achieve your individual as well as the company targets.
  
  
  

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