Technical Support Professional

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.

We are looking for a Technical Support Engineer.

This position is for Chennai Location.

You’ll make a difference by:

• Having ability to Resolve support Service Requests through Email/Phone/Remote or On-site visits.
• Having ability to Troubleshoot and analyze product issues in a timely manner and follow up with the regional customers with solution recommendations and action plans.
• Having ability to Identify and publish Knowledge articles, FAQs and Webinars to provide proactive solutions to customer issues and for future references.
• Participating in technical communications within the team to share best practices and learn about new technologies and applications.
• Developing technical & domain competency on management stations and Integration platforms for end customer/product setup in test-lab.
• Administering hotline and software application download platform for global and regional customers.
• Supporting for developing and delivering technical trainings.
  
  

You’ll win us over by:

• Having An engineering degree B.E/B.Tech/MCA/M.Tech/M.Sc with good academic record.
• 1-3 Years in Security Domain Technical Support.
• Domain knowledge and troubleshooting skills to handle Security systems like Access Control, CCTV & Intrusion systems. Knowledge in Integrated building management systems is an added advantage.
• Independently handling assigned tasks and self-motivated
• Ability to work on multiple technologies/tools and handle complex topics.
• Being a good team player
  
  

We’ll support you with:

• Hybrid working Opportunities.
• Diverse and inclusive culture.
• Great variety of learning & development opportunities.
  
  

Join us and be yourself!

We value your unique identity and perspective, recognizing that our strength comes from the diverse backgrounds, experiences, and thoughts of our team members. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We also support you in your personal and professional journey by providing resources to help you thrive. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Chennai and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.

Find out more about Siemens careers at: www.siemens.com/careers