Technical Support Executive

Software Industry

Profile - Technical Support Executive

Qualification - Any Graduate

Experience - Min. 4+ yrs in same field (strong communication skills )

Salary- Upto 3.6 LPA

Location - Jaipur

Job Description

Respond to customer queries through various channels (phone, email, chat, in-person).

Provide first-line support for technical issues and concerns.

Troubleshoot problems and guide customers through step-by-step solutions.

Escalate complex issues to senior technical teams if necessary Diagnose hardware/software issues reported by customers.

Troubleshoot and resolve problems related to system errors, software bugs, network issues, or hardware malfunctions.

Reproduce reported issues in a controlled environment for better understanding.

Assist with the installation and configuration of software or hardware.

Ensure that products and services are set up and functioning according to customer requirements.

Maintain detailed records of support requests, troubleshooting steps, and resolutions.

Create knowledge base articles and user guides to assist customers and reduce repetitive queries.

Report recurring technical issues to management for further analysis and solutions.

Test new software releases, updates, or hardware to ensure functionality and performance.

Provide feedback on product performance and suggest improvements based on customer issues.