Technical Support Executive
Shreeyaan Solusmart Pvt. Ltd
Date: 11 hours ago
City: Remote, Remote
Contract type: Full time
Remote
This position must provide technical support to our nationwide client base in USA, as well as internal users. They will provide support for our software and hardware, via phone or remote support sessions as needed. No travel will be needed in any scenario.
Summary Of Essential Job Functions
Troubleshooting and resolving software issues
Diagnosing and resolving hardware issues
Respond to customer issues via internal ticketing system
Coordinating industry conventions and events
Installation and training of new customers
Provide after-hours support as needed
Configuration and shipping of hardware as needed
Perform other duties as assigned and necessary
Abilities Required
Fluency in English
verbal and written communication skills
professional personal presentation
Windows XP and Windows 7 proficiency
customer service orientation
Basic working knowledge of Windows Servers (2003, 2008 R2)
Active Directory
Organizing, planning, and prioritization
problem solving
attention to detail
initiative
reliability
stress tolerance
Summary Of Essential Job Functions
Troubleshooting and resolving software issues
Diagnosing and resolving hardware issues
Respond to customer issues via internal ticketing system
Coordinating industry conventions and events
Installation and training of new customers
Provide after-hours support as needed
Configuration and shipping of hardware as needed
Perform other duties as assigned and necessary
Abilities Required
Fluency in English
verbal and written communication skills
professional personal presentation
Windows XP and Windows 7 proficiency
customer service orientation
Basic working knowledge of Windows Servers (2003, 2008 R2)
Active Directory
Organizing, planning, and prioritization
problem solving
attention to detail
initiative
reliability
stress tolerance
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