Technical Support Engineering - Directory Services
Microsoft
Date: 19 hours ago
City: Bengaluru, Karnataka
Contract type: Full time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Required Qualifications:
English Language: fluent in reading, writing and speaking.
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE certification
Preferred Qaulifications
Cisco, Novell, Unix, Security etc
5+ years of experience in administering Microsoft Windows Server
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Troubleshooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure Areas & Technical Specifications
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
Trouble shooting and problem solving skills
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience
English Language: fluent in reading, writing and speaking.
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE certification
Preferred Qaulifications
Cisco, Novell, Unix, Security etc
5+ years of experience in administering Microsoft Windows Server
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Troubleshooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure Areas & Technical Specifications
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
Trouble shooting and problem solving skills
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Full Stack Development Internship in Bangalore (Hybrid)
Techasoft Pvt Ltd,
Bengaluru, Karnataka
9 hours ago
As a Full Stack Development intern at Techasoft Private Limited, you will have the exciting opportunity to work with cutting-edge technologies such as MERN, Node.js, Amazon Web Services (AWS), MySQL, MongoDB, React, and JavaScript. You will be a valuable member of our team, contributing to the development of innovative software solutions for our clients.Key Responsibilities Develop and maintain web applications...

R&D - Test Development
Dexcom,
Bengaluru, Karnataka
18 hours ago
The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are...

Manager, Account Management, Consumables
Amazon,
Bengaluru, Karnataka
3 days ago
DescriptionWe are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace.The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be...
