Technical Support Engineering
Microsoft
Date: 10 hours ago
City: Pune, Maharashtra
Contract type: Full time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Responsibilities
Required Qualifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Responsibilities
- Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
- Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities
- Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences
- Commitment to a growth mindset, continuous learning, and collaboration across functions
Required Qualifications
- 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operatios or Communications or related field.
- Experience working in a multicultural or global team environment
- This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
- Experience problem solving and providing solutions to customers
- Customer Support experience for large corporate customers[
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HR & Admin Executive
QED42,
Pune, Maharashtra
1 day ago
Job Title: HR & Admin ExecutiveLocation: Pune – OnsiteEmployment Type: Full-timeAbout QED42QED42 is a globally recognized leader in delivering transformative digital solutions. With over a decade of experience and 400+ successful projects, we specialize in building engaging, scalable digital experiences for large enterprises and organizations across diverse industries.An award-winning Drupal development firm, we leverage AI-driven solutions, cutting-edge JavaScript frameworks, and...

Analyst
eClerx,
Pune, Maharashtra
3 days ago
Job Description JOB DESCRIPTION As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via...

Production Manager
Barnes,
Pune, Maharashtra
5 days ago
Main Tasks:Oversee Daily Operations: Manage and coordinate all activities within the machine shop, ensuring tasks are completed accurately and on schedule.Develop Policies and Procedures: Implement shop policies to maximize efficiency, productivity, and safety.Staff Management: Train, evaluate, and provide feedback to staff, taking corrective actions when necessary.Maintenance Coordination: Plan and coordinate machine maintenance and repairs to minimize downtime i.e. CNC, VMCQuality...
