Technical Support Engineering
Microsoft
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Responsibilities
Required Qualifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is Microsoft onsite only.
Responsibilities
- Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
- Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities
- Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences
- Commitment to a growth mindset, continuous learning, and collaboration across functions
Required Qualifications
- 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operatios or Communications or related field.
- Experience working in a multicultural or global team environment
- This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
- Experience problem solving and providing solutions to customers
- Customer Support experience for large corporate customers[
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Exec- Oracle Security
KPMG India,
Pune, Maharashtra
2 days ago
Job DescriptionGood understanding of Oracle Functionality (Security, Business Process, Finance, HCM, SCM modules) with hands on experience managing/ implementing or supporting Oracle cloud Security and Controls engagements. Working experience in Oracle RMC (AAC and AFC). Experience in Navigating through Oracle Fusion Application Configurations. Experience in administering Roles Responsibilities and Segregation of Duties concepts. Assisting in SOX Audits / Internal Audits,...

IT Internal Audit Analyst
Regal Rexnord,
Pune, Maharashtra
2 days ago
Scope of RoleThis is a hands-on role that will actively lead and/or participate in a variety of audits which includes all phases of audit planning, execution and communication of results to management. This role serves as an important member of the Corporate Internal Audit team, contributing to the development of standard frameworks and practices that enable accurate and timely audits.Individual...

Sales Manager - GCC
Lenovo,
Pune, Maharashtra
4 days ago
We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as...
