Technical Support Engineer

SourcingXPress


Date: 1 day ago
City: Remote, Remote
Contract type: Full time
Remote
Company: Valued Client of SourcingXPress

Website: Visit Website

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Seed

Industry: Software Development

Job Description

This is a Permanent role with one of the seed funded startup - A Valued client of SourcingXPress.

About The Job

We are a GenAI and Agent Research company developing intelligent systems that drive measurable business outcomes and improve decision-making through AI agents and generative AI in regulated industries including Tax, Legal, and Manufacturing.

About The Role

Provide technical support to early customers and troubleshoot platform issues.

Role Overview Support Engineers maintain SLAs, document issues, and assist product teams.

Key Responsibilities

  • Provide technical support and issue resolution
  • Document issues and feedback
  • Maintain SLA and support metrics

Qualifications

  • 8+ years SaaS/technical support experience
  • Familiarity with backend systems and AI platforms
  • Strong problem-solving skills

What We Offer

  • Competitive salary and benefits
  • Collaborative growth-focused environment
  • Flexible work arrangements

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