Technical Support Engineer
SourcingXPress
Date: 3 weeks ago
City: Remote, Remote
Contract type: Full time
Remote
Company: Valued Client of SourcingXPress
Website: Visit Website
Business Type: Startup
Company Type: Product & Service
Business Model: B2B
Funding Stage: Seed
Industry: Software Development
Job Description
This is a Permanent role with one of the seed funded startup - A Valued client of SourcingXPress.
About The Job
We are a GenAI and Agent Research company developing intelligent systems that drive measurable business outcomes and improve decision-making through AI agents and generative AI in regulated industries including Tax, Legal, and Manufacturing.
About The Role
Provide technical support to early customers and troubleshoot platform issues.
Role Overview Support Engineers maintain SLAs, document issues, and assist product teams.
Key Responsibilities
Website: Visit Website
Business Type: Startup
Company Type: Product & Service
Business Model: B2B
Funding Stage: Seed
Industry: Software Development
Job Description
This is a Permanent role with one of the seed funded startup - A Valued client of SourcingXPress.
About The Job
We are a GenAI and Agent Research company developing intelligent systems that drive measurable business outcomes and improve decision-making through AI agents and generative AI in regulated industries including Tax, Legal, and Manufacturing.
About The Role
Provide technical support to early customers and troubleshoot platform issues.
Role Overview Support Engineers maintain SLAs, document issues, and assist product teams.
Key Responsibilities
- Provide technical support and issue resolution
- Document issues and feedback
- Maintain SLA and support metrics
- 8+ years SaaS/technical support experience
- Familiarity with backend systems and AI platforms
- Strong problem-solving skills
- Competitive salary and benefits
- Collaborative growth-focused environment
- Flexible work arrangements
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