Technical Support Engineer

Job Description

In This Role, Your Responsibilities Will Be:

• Provide post-sales technical support to Global Impact partners, Local Business Partners and Sales channels to resolve technical queries about Fisher FIELDVUE products, field Instruments, software applications, associated mounting kit and accessories.
• Perform warranty evaluation/repair and failure analysis with technical report documenting findings and resolutions.
• Identify product quality issue and escalate to Level 2 team when necessary.
• Ensure all calls are properly documented into Service Management System database.
• Provide Field Instrument and FIELDVUE products training to internal when necessary.
• Involve in testing of new instruments both hardware and software.
• Provide technical clarification to customers when required.
• Comply with the ESH laws and regulations and internal ESH rules/instructions, actively participate in safety trainings, identify and take improvement actions to reduce or eliminate the risk/ hazard.
• Keeping ownself up to date on the latest product and technology releases.
• This team will be working in rotating shifts (Mon – Fri) as follows:
  
  

1st shift – 6.30am – 3.00pm (Asia-Pacific)

2nd shift – 2.30pm – 11.00pm (Europe, Middle East & Africa, Americas)

3rd shift – 10.30pm – 7.00am (Americas)

Who You Are

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Degree in Electrical, Electronics communications, Instrumentation , Chemical Engineering.
• With minimum 3-5 years of working experience in process control and Instrumentation field; knowledge of DCS preferred.
• Good technical acumen and the ability to analyze field requirement to make proper recommendations.
• Field Exposure/working experience about process industries, Oil & Gas, Refinaries.
• Communication is key while working with global individuals.
• Good Analytical skills about Technical evaluation and Troubleshooting.
  
  

Preferred Qualifications that Set You Apart:

• Control Valve Knowledge is added advantage.
• Good technical acumen and the ability to analyze field requirement to make proper recommendations.
• Good Interpersonal skills with customer relationship management.
• Hands on experience of Foundation fieldbus and basic knowledge of Profibus PA preferred.
• knowledge of hazardous area classification and certification.
• Hands on experience on Fisher Instrumentation or competitor positioners would be preferred.
• Basic understanding of Emergency Shut-Down system.
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.