Technical Support Engineer
Sysnet Global Technologies Pvt Ltd
Date: 7 hours ago
City: Thāne, Maharashtra
Contract type: Full time
Select Template
We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.
Your Responsibilities
We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.
Your Responsibilities
- Install, configure, monitor & maintain computer applications & networks
- Configure operating systems.
- Prioritize and manage the workflow along with resolving issues related to the network
- Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
- Design computer systems to meet requirements of the organization or clients.
- Possess the ability to learn and work on changing and emerging technologies.
- First point of contact for clients for issues concerning their computer systems and equipment.
- Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.
- Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
- Provide accurate feedback to customers promptly.
- Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
- Document technical knowledge in the knowledge database.
- Train people on how to use different types of systems.
- Monitor daily performance of technical systems.
- Help organizations deploy new software or hardware systems.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technolo
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Inside Sales Team Lead
Siemens,
Thāne, Maharashtra
1 week ago
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE...
Logistics Co-ordinator
IQVIA,
Thāne, Maharashtra
1 week ago
Job OverviewWork performed is in accordance with ICH E6 Guideline for Good Clinical Practice.Essential Functions Advise Project Management on correct shipping materials and documentation to order for global studies Coordinate any special arrangements with couriers Gather data from PM about kit contents, site lists, etc , during protocol design Prepare commercial invoices, letters of instruction, and letters to airport police,...
SENIOR MANAGER INFOSEC
eDAS - Eureka Digitisation and Automation Services,
Thāne, Maharashtra
2 weeks ago
QualificationsProven experience in information security management rolesIn-depth knowledge of information security principles and practicesExperience in developing and implementing information security policies and proceduresFamiliarity with regulatory requirements and industry standards related to information securityStrong understanding of network security, cryptography, identity and access management, and security architectureExperience with security risk assessments and vulnerability managementKnowledge of security technologies, such as firewalls, intrusion detection/prevention...
