Technical Support Engineer

Michelin


Date: 1 week ago
City: Pune, Maharashtra
Contract type: Full time
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KEY EXPECTED ACHIEVEMENTS

  • Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
  • Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
  • Change Management: Participation in the change management process
  • Problem Management: Participation in the analysis of root causes of incidents
  • Monitor application performance and perform necessary maintenance and upgrades.
  • Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
  • Collaborate with cross-functional teams to improve application functionality and efficiency.
  • Perform system diagnostics, software configuration, and basic database queries to resolve issues.
  • Monitor and report on application metrics, including uptime, performance, and user satisfaction.

Technical Skills

  • Operating Systems: Proficiency in Windows and Linux
  • Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
  • Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
  • Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
  • Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
  • Database Management: Basic knowledge of SQL and database management systems

Interpersonal Skills

  • Customer Service: Strong communication skills to explain technical issues to non-technical users
  • Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
  • Time Management: Ability to prioritize tasks and manage time effectively
  • Team Collaboration: Working well with other team members and departments
  • Adaptability: Willingness to learn new technologies and adapt to changing environments

Additional Skills

  • Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
  • Security Awareness: Understanding of basic cybersecurity principles to protect systems and data

Benefits

  • Career development and training opportunities.
  • Friendly, collaborative work environment with opportunities to make an impact.

Qualifications

  • Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
  • English fluent (B2 – C1)

Missions

  • Perimeter: All Business application Worldwide in production.
  • Resolve incident in a short time to give to the Business the best Quality.
  • To work transversely with other service lines and business entities to meet the key performance indicators.
  • Continuous improvement by participating to Problem management.

The Main Activities Are

  • Contribute to incident resolution, service request completion and Change implementation
  • Participate to patching activities
  • Collaborate with other service in Michelin DOTI organizations including external partners.

Shift Structure

  • The support team operates 24/7, with shifts organized to ensure continuous coverage.
  • Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
  • Flexibility to work weekends and holidays as part of the shift rotation is required.

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