Technical Support

algoleap


Date: 1 day ago
City: Chennai, Tamil Nadu
Contract type: Full time
Essential Requirements

  • Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field.
  • 3 years of professional experience with minimum 1 years of experience in contact centre tech support or telephony technology.
  • Willing to work in 24/7 rotational shift
  • Knowledge and experience in effectively working with the ITIL framework
  • Ability to effectively articulate technical challenges and solutions
  • Experience in supporting customers around the globe and willing to work in shift hours
  • Personal profile: analytical, inquisitive, service and team-oriented, friendly demeanour adopter.

Desirable Requirements

  • Previous Nice inContact optional or mandatory Genesys PureCloud experience
  • Experience with complex data and/or voice networks, ISDN PRI, SIP and hosted PBX
  • Experience with network and application monitoring tools
  • Exposure to SAP Cloud products namely C4C and middleware support or any CRM application
  • Contact Centre network, ACD/IVR, dialler, workforce management, software or other solution operations or technical experience like Avaya Cisco, SBC, GSM etc...

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