Technical Solutions Engineer - Tech Support, Windows, SQL

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

Why We Need you!

We are currently seeking a Technical Support Engineer for an established team. The Technical Support Engineer will provide technical support to our customers, partners and internal staff and provide a consistently excellent standard of customer assistance and service. Through strong technical skills and product knowledge, the Support team works to resolve cases by effective troubleshooting, research and testing or for more complex issues by working directly with back-line and development teams.

This position provides many opportunities for skills development and career growth, which Ivanti is committed to nurturing. It is a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. Ivanti recognizes our valuable employees through career growth and progression.

What You Will Be Doing

• Work as part of a team to provide support to customers, partners and internal staff through troubleshooting and diagnosis
• Make use of phone and remote access tools appropriately
• Maintain team goals and objectives
• Ensure customer communication is timely, maintained and appropriate
• Participate in and promote the creation and consumption of knowledge
• Follow support processes
• Continually build and maintain your own technical expertise to support customers and self-develop
• Participate in focus activities as required – such as backlog reduction
  
  

To Be Successful In The Role, You Will Have

• Experience in IT with an emphasis on customer support
• Strong technical troubleshooting skills, including experience with various related troubleshooting tools
• Expertise in Microsoft Server and Desktop platforms
• Excellent time management and organizational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure
• Ability to adapt quickly to change
• A flexible and open approach to problem solving
• Ability to work well with others as part of a team but at the same time able to work independently
• Some experience with relational database applications (RDBMS) including Microsoft SQL Server
• Knowledge of Microsoft Windows server and client OS administration
• Some exposure to Microsoft Windows internals (registry, drivers, config, group policies etc)
• Experience with KB article creation and forum contribution
• A 4-year degree in IS or IT or related discipline; or equivalent experience
  
  

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you require special assistance for the best interview experience, please contact us at [email protected] .