Technical Advisor - CATERPILLAR

Key Results and Key Activities

Provide Technical Solutions and Support for projects to ensure Business revenue targets are met, ensure zero rework, zero delays and high Customer Delight on every job.

Work with customers at the enquiry stage to understand their needs. Derive and document project requirements and technical specifications. This includes parts lists, work scope, resource requirements, risk analysis. This will ensure no rework and errors during the project.

• Propose Solution architecture, bill of material, draw the work scope, read panel drawings so that the installation and commissioning of our systems on site happens smoothly.
• While doing so, ensure that you keep in mind Neptunus’ philosophy of optimizing parts list and not selling parts like another OEM would.
• Work with the salesperson to Invest multiple stakeholders in the Customer’s organization about the solution so that the enquiry moves towards an order. This will require Customer visits, calls and video presentations.
• Once the order comes in, handover the order to the operations team in a way that makes it easy for execution. Higher accuracy of documentation and information is required for this.
• Support team members who are on site if they need technical help during site execution.
• Attend Sites if needed to support the Sales and Execution Team
  
  

Drive Continual Improvement in Delivery to reduce time by ¼ to ½ day every site compared to the Bar Chart.

• After the job is done, go through the debriefing notes and work reports, identify areas of continual improvement and incorporate into standard bar charts, parts lists, checklists. Coordinate with Customers for recommendations. Enable “Quick Service” to become a competitive advantage.
• Build own and team’s capability through upgradation, adoption and training of technology and tools such as Condition Monitoring Systems.
• Circulate service newsletters to Customers and create awareness amongst the stakeholders.
• Maintain and build standard documents - bar charts, parts lists, checklists, work scope so that we can build capacity for newer job types.
• Monitor remote dashboards, manage IOT data, create monthly analysis reports and train Customers on our ECMS systems
  
  

Knowledge (Functional And Non-Technical)

Strong Knowledge of internal combustion engine - operation, repair & maintenance, retrofits. 6-8 years of hands-on experience on medium speed and high speed diesel engines

• Knowledge of working on computers/Excel/CRM/SAP and managing lists, and documentation.. Therefore 2-3 years in a desk/back-office role is ideal
• Basic knowledge of automation, electrical and control systems to know how it influences engine operation
• Knowledge of propulsion systems.
  
  

Skills (Functional And Non-Technical)

• Good Communication in verbal and written English to be able to communicate information clearly and translate knowledge of diesel engines into a written work scope based on Customer requirements.
• Attention to detail so that getting information, comparing lists, looking at manuals and translating information into a document is possible.
  
  

Behaviours/Mindsets (Technical And Non-Technical)

• Mindset to dive deep into problems, find solutions and implement them
• Mindset of delivering outcomes daily - driven by timelines and challenging jobs.
• Mindset of learning, continual improvement and delivering excellence
• Interest in emerging technologies and trends in engineering, O&M and related industries.