Tech Support / Tech Support Technician (m/f)

WAVELABS Eternal Sun GmbH


Date: 2 weeks ago
City: Jamnagar, Gujarat
Contract type: Full time
         

Key Responsibilities:

      

  • Deliver high-quality on-site repair and maintenance for complex optoelectronic measurement systems.
  • Troubleshoot technical issues and perform diagnostic evaluations to isolate and resolve faults quickly.
  • Lead equipment installations and relocations, including commissioning, SAT and system check-out at customer sites.
  • Conduct customer training using structured materials and technical manuals.
  • Support and manage remote and on-site service activities related to solar simulators across India.
  • Coordinate with the WAVELABS headquarters service team in Germany for technical support and repairs.
  • Perform failure analysis and implement corrective measures to minimize system downtime.
  • Maintain and track consignment stock at the customer site (as needed).
  • Document all service activities using internal systems and prepare customer reports in Excel and PowerPoint.
  • Ensure continuous learning through manuals, technical journals, and training sessions.

 

Required Qualifications & Skills:

 

  • Education: Bachelor’s degree or Diploma in Electronics, Electrical, Mechatronics, or Renewable Energy Engineering.

Experience:

  • Fresh graduates with strong technical aptitude and willingness to learn are welcome.
  • Prior internship/academic project/hands-on experience in electronics/solar industry is a plus.

Technical Skills:

  • Strong diagnostic and troubleshooting abilities.
  • Good understanding of Electrical/Electronic and mechanical components.
  • Proficiency in Microsoft Excel for service reporting, data analysis, and logs.
  • Proficiency in Microsoft PowerPoint for customer presentations, training decks, and reporting.

Soft Skills:

  • Excellent written and verbal communication in English.
  • Strong interpersonal and training skills.
  • Ability to work independently and in a high-pressure environment.
  • Solution-oriented with good time management and prioritization skills.
  • Ethical, reliable, and Trust Worthy.

Work Environment:

  • Willingness to domestic travel frequently across India.
  • Willingness to stationed in remote factory site for long term.
  • Availability for on-call support (24/7 during scheduled duty periods).
  • Compliance with cleanroom protocols and PPE usage.
  • Adherence to customer-specific site rules and safety policies.


 

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