Tech Lead - Production Support

Cognizant


Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Summary

We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success.

Responsibilities

  • Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency.
  • Oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations.
  • Provide technical expertise in Unix environments to support system stability and performance.
  • Collaborate with cross-functional teams to align IT services with business objectives and drive innovation.
  • Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction.
  • Develop and implement best practices for IT service management to ensure compliance with industry standards.
  • Mentor and guide junior team members to foster a culture of continuous learning and improvement.
  • Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs.
  • Monitor system performance and implement enhancements to improve efficiency and effectiveness.
  • Ensure the security and integrity of IT systems by implementing robust security measures.
  • Participate in strategic planning to align IT initiatives with organizational goals and objectives.
  • Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery.
  • Stay updated with emerging technologies and trends to drive innovation and maintain competitive advantage.

Qualifications

  • Possess in-depth knowledge of ITIL V4 and its application in service management.
  • Demonstrate proficiency in using Service Now for IT service automation and management.
  • Have extensive experience with Mainframe Utilities and their role in enterprise environments.
  • Show strong expertise in Unix systems and their administration.
  • Experience in Asset & Wealth Management is desirable.
  • Exhibit excellent problem-solving skills and the ability to work under pressure.
  • Have strong communication and interpersonal skills to collaborate effectively with diverse teams.

Certifications Required

ITIL V4 Foundation Certification Service Now Certified System Administrator

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Engineer - Design

Milacron, Coimbatore, Tamil Nadu
1 week ago
Position SummarySenior Engineer-Design will assess engineering requirements and translating into technical blueprints, drawings, layouts, and simulation models using engineering software or applying standard CAD/CAM/CAE techniques to digitize, edit, and revise engineering drawings of components, parts, and assemblies, Customizing CAD/CAM/CAE software(SolidWorks/Creo) to model complex or unusual designs, collaborating with product/manufacturing process engineers by recommending changes. Manages own workload, with periodic supervision.Work...

NET Full Stack Developer (Web API + React.js) [Coimbatore]

AES Technologies India Pvt Limited, Coimbatore, Tamil Nadu
2 weeks ago
Position: NET Full Stack Developer (Web API + React.js) [Coimbatore]Experience: 3–5 years (Ideal: 4 years)Location: [Coimbatore]Employment Type: Full-timeAbout The RoleWe are looking for a passionate and results-driven Full Stack .NET Developer with expertise in .NET Core, Web API, and React.js. The ideal candidate will be responsible for building scalable applications, designing RESTful APIs, and crafting seamless front-end experiences. This role...

Head - Finance - CA

iamneo - An NIIT Venture, Coimbatore, Tamil Nadu
2 weeks ago
About Us - Iamneo.aiFounded in 2016 and now part of the NIIT family, iamneo is a rapidly growing, profitable B2B EdTech SaaS company that's revolutionizing tech talent upskilling, evaluation, and deployment. Our AI-powered learning and assessment platforms enable enterprises and educational institutions to build future-ready talent at scale.We specialize in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as...