Tech Lead - Production Support

Job Summary

We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success.

Responsibilities

• Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency.
• Oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations.
• Provide technical expertise in Unix environments to support system stability and performance.
• Collaborate with cross-functional teams to align IT services with business objectives and drive innovation.
• Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction.
• Develop and implement best practices for IT service management to ensure compliance with industry standards.
• Mentor and guide junior team members to foster a culture of continuous learning and improvement.
• Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs.
• Monitor system performance and implement enhancements to improve efficiency and effectiveness.
• Ensure the security and integrity of IT systems by implementing robust security measures.
• Participate in strategic planning to align IT initiatives with organizational goals and objectives.
• Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery.
• Stay updated with emerging technologies and trends to drive innovation and maintain competitive advantage.
  
  

Qualifications

• Possess in-depth knowledge of ITIL V4 and its application in service management.
• Demonstrate proficiency in using Service Now for IT service automation and management.
• Have extensive experience with Mainframe Utilities and their role in enterprise environments.
• Show strong expertise in Unix systems and their administration.
• Experience in Asset & Wealth Management is desirable.
• Exhibit excellent problem-solving skills and the ability to work under pressure.
• Have strong communication and interpersonal skills to collaborate effectively with diverse teams.
  
  

Certifications Required

ITIL V4 Foundation Certification Service Now Certified System Administrator