Tech Lead - Production Support
Cognizant
Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Summary
We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success.
Responsibilities
ITIL V4 Foundation Certification Service Now Certified System Administrator
We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success.
Responsibilities
- Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency.
- Oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations.
- Provide technical expertise in Unix environments to support system stability and performance.
- Collaborate with cross-functional teams to align IT services with business objectives and drive innovation.
- Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction.
- Develop and implement best practices for IT service management to ensure compliance with industry standards.
- Mentor and guide junior team members to foster a culture of continuous learning and improvement.
- Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs.
- Monitor system performance and implement enhancements to improve efficiency and effectiveness.
- Ensure the security and integrity of IT systems by implementing robust security measures.
- Participate in strategic planning to align IT initiatives with organizational goals and objectives.
- Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery.
- Stay updated with emerging technologies and trends to drive innovation and maintain competitive advantage.
- Possess in-depth knowledge of ITIL V4 and its application in service management.
- Demonstrate proficiency in using Service Now for IT service automation and management.
- Have extensive experience with Mainframe Utilities and their role in enterprise environments.
- Show strong expertise in Unix systems and their administration.
- Experience in Asset & Wealth Management is desirable.
- Exhibit excellent problem-solving skills and the ability to work under pressure.
- Have strong communication and interpersonal skills to collaborate effectively with diverse teams.
ITIL V4 Foundation Certification Service Now Certified System Administrator
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