Team Member - Contact Center
Aditya Birla Capital
Date: 2 days ago
City: Thāne, Maharashtra
Contract type: Full time
Job Purpose
Monitoring & providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing & potential customer.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 o Develop contact center executives and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
Monitoring & providing actionable insights, accessing the quality performance of the contact center executives who deal with our existing & potential customer.
Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)
KRA1 o Develop contact center executives and promote Chase culture of continuous improvement while fostering teamwork and operational excellence
- Utilizing appropriate methods to gather process effectiveness & improvement
- To cohesively plan and work with the ops team & Vendors
- Ensuring BAU Audits & feedbacks are adhered as per the given timeline o Conducting Monthly & Quarterly reviews so as to streamline the process
- Conducting ATA/re-audits of the vendor quality team to maintain sanity
- Conducting Calibration with vendor quality team
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