Team Manager, ADS Operations Management
Amazon
Date: 2 weeks ago
City: Chennai, Tamil Nadu
Contract type: Full time
DESCRIPTION
Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
As Team Manager, You Will Be Responsible To :
As Team Manager, You Will Be Responsible For :
As Team Manager, You Will Be Responsible To :
Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
Company - ADCI MAA 12 SEZ
Job ID: A2894011
Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
As Team Manager, You Will Be Responsible To :
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Track quality and utilization metrics
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies s
- Communicate effectively
As Team Manager, You Will Be Responsible For :
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
- Communicate effectively
As Team Manager, You Will Be Responsible To :
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Track quality and utilization metrics
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies s
- Communicate effectively
Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Overall 5+ yrs of work experience out of which, at least 2+ yrs as a people manager
- Must have driven process improvements in the current role
- Experience with process improvement/quality control tools and methods
- Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- Excellent communication, strong organizational skills and very detail-oriented
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management
- Experience in managing process and operational escalations
- Experience with aspects of speech and language technology
Company - ADCI MAA 12 SEZ
Job ID: A2894011
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