Team Leader, PCM

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are hiring for positions in Dhaka, Bangladesh; Mumbai, India; and Lahore, Pakistan.

Main Responsibilities:

• Lead and coach personnel within own team.
• Mentor and develop team members for optimal performance and identification and development of succession plan
• Balance workload among team members to grant efficiency and effectiveness
• Ensure quality and timely handling of quotations, orders, recording of claims
• and other related documents. Implement corrective and preventive actions as necessary.
• Monitor and report business performance via KPI's and targets (performance and behavioural) in assigned team(s).
• Ensure that the business objectives and targets are met.
• Execute action plans according to rules and regulations.
• Cooperate with other Team Leads in other locations to ensure best practices.
• Identify waste in PCM processes having an operational excellence approach
• Lead initiatives, OE waves, RPAs, etc to ensure constant improvement of
• E2E process in alignment with the PCM Strategy
• Use internal network to escalate issues that may arise.
• Weekly OB review and follow-up.
  
  

Development Responsibilities:

• Develop Management Skills
• Motivate and develop their team in an environment where they can realize people’s potential
• Maintain continuous improvement by using tools and techniques
• Develops strategies & relationships with the internal / external partners and clients
• To have completed, Lead, Change Management, Coaching for Performance trainings etc….
  
  

Authorities:

As defined by authorities to sign documents and power of attorney

Accountabilities:

• Internal/external customer satisfaction
• Employee satisfaction
• Lead and manage operative daily PCM activities
• Fulfilment of Key Performance Indicators (KPI)
  
  

Experience Range- 4 To 5 Years

Education:B. Sc in Business Admin and/or equivalent 3yrs working experience as a Line Manager

Skills and Competencies:

General Skills:

• English
• Cost awareness & effectiveness
• Communication skills
• Reporting and analysing skills
• Negotiation skills
• Customer service (internal, external)
• Presentation skills
• Teamwork skills
• Cultural knowledge
• Training and development skills
• Organizing skills
• Workplace ICT applications & equipment skills.
  
  

Professional Skills:

• Understand the customers business
• Wärtsilä parts order processes
• Service minded
• Guidelines and procedures
• Understanding corporate vision
• Identifying needs and problems
  
  

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community.

Your growth is supported. We believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities, so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important to us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality

Contact & next steps:

Please submit your application through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email.

Last application date: 26/11/2024

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.