Team Leader
Cognizant
Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
Job Summary
Manage a team of Employee Data Management ER Benefits associates. The incumbent should be able to demonstrate strong leadership and teamworking skills with excellent communication and stakeholder management attributes. The Team Lead will be required to manage day to day operations delivery and perform tasks such as team management resolving process issues create a culture of process standardization and process improvement within the teams track and report SSC performance
Responsibilities
Manage a team of HR Employee Data Management employee HR queries HR Workflow transactions ER related actions Employee data Changes Transfers Exits and Absences
Strong experience with HCM systems Workday and workflow tools ServiceNow
Domain expertise and ability to train mentor a team of HR Helpdesk advisors
Excellent Communication Skills
Lead and Deliver day to day operations SLA/KPI management Metrics management BOIs etc
Creating and maintaining SOPs and process documentation
Implementation of HR initiatives to support business through a team of HRSS Advisors and SMEs with an aim to improve employee experience and overall engagement
Lead and support the HR transformation projects within SSC Process standardization automation with a goal of consolidating service offerings and best in class employee experience
Stakeholder Management Internal External Setup a governance framework and lead discussions with key stakeholders
Setup quality framework and governance mechanism to maintain accuracy of data input
Transition Management Effectively support transition of work within SSC with minimal challenges
Manage escalations from business and implement measures or controls in place to mitigate impact on delivery operations
Mentor the team provide training and conduct performance evaluation.
Monitor team performance and develop reports dashboard for customer and management.
Review customer feedback and create an improvement mechanism for seamless operations
Certifications Required
Workday (Preferred)
Manage a team of Employee Data Management ER Benefits associates. The incumbent should be able to demonstrate strong leadership and teamworking skills with excellent communication and stakeholder management attributes. The Team Lead will be required to manage day to day operations delivery and perform tasks such as team management resolving process issues create a culture of process standardization and process improvement within the teams track and report SSC performance
Responsibilities
Manage a team of HR Employee Data Management employee HR queries HR Workflow transactions ER related actions Employee data Changes Transfers Exits and Absences
Strong experience with HCM systems Workday and workflow tools ServiceNow
Domain expertise and ability to train mentor a team of HR Helpdesk advisors
Excellent Communication Skills
Lead and Deliver day to day operations SLA/KPI management Metrics management BOIs etc
Creating and maintaining SOPs and process documentation
Implementation of HR initiatives to support business through a team of HRSS Advisors and SMEs with an aim to improve employee experience and overall engagement
Lead and support the HR transformation projects within SSC Process standardization automation with a goal of consolidating service offerings and best in class employee experience
Stakeholder Management Internal External Setup a governance framework and lead discussions with key stakeholders
Setup quality framework and governance mechanism to maintain accuracy of data input
Transition Management Effectively support transition of work within SSC with minimal challenges
Manage escalations from business and implement measures or controls in place to mitigate impact on delivery operations
Mentor the team provide training and conduct performance evaluation.
Monitor team performance and develop reports dashboard for customer and management.
Review customer feedback and create an improvement mechanism for seamless operations
Certifications Required
Workday (Preferred)
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