Team Lead, Inbound

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Summary:

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

• Daily Management of shift
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Analysis of the data reports to identify performance bottlenecks and improve the performance
• Monitor status of problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Implement the formal process control and process improvement mechanisms such as Kaizen
• Essential Skills Defining the transportation process from FC to FC/RSC
• Ensure enough bandwidth in sortation team to ensure peak time delivery management
• Continuously improve the through put and attain a sustained level of delivery performance improvement
• Stand-in for Area Manager
  
  

Key job responsibilities

Team Leader acts as a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Job Deliverables:

• Daily Management of shift
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality and safety.
• Analysis of the data reports to identify performance bottlenecks and improve the performance
• Monitor status of problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Implement the formal process control and process improvement mechanisms such as Kaizen
• Essential Skills Defining the transportation process from FC to FC/RSC
• Ensure enough bandwidth in sortation team to ensure peak time delivery management
• Continuously improve the through put and attain a sustained level of delivery performance improvement
• Stand-in for Area Manager
  
  

BASIC QUALIFICATIONS

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
  
  

PREFERRED QUALIFICATIONS

• Experience in an operational role
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ASSPL - Delhi - C76

Job ID: A2943593