Team Lead, Campaign Operations (SFMC)

Summary

• -Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers
  
  

About The Role

Location – Hyderabad Hybrid

About The Role:

Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers

Key Responsibilities:

• Manage day to day operations in adherence with agreed quality and compliance for SFMC Campaign operations
• Work on capacity planning against the demand for the month in collaboration with Delivery leader.
• Running Key meetings such as daily stand up across locations and ensuring the projects are delivered within the agreed timeframe.
• Tracking project performance and Providing inputs into improvements across processes as well all roles in collaboration with Delivery leader.
• Supporting governance, reporting, and issue management for campaign operations in collaboration with Delivery leader.
• Ensuring resource & project allocation on a day-to-day basis across locations depending on the demand intake.
• Schedule one to one sessions on a regular basis and input into individual development plans
• Work with team on achieving objectives, maintain and track KPIs
• Should have strong problem-solving abilities, Guide and Coach team to effectively perform the technical tasks.
• Manage vendor partner deliverables as per the SOW.
  
  

Essential Requirements:

• Bachelor's degree in engineering, or related fields.
• Minimum 10+ years of experience.
• Strong knowledge of product and project management methodologies and frameworks.
• Exceptional communication and interpersonal skills for effective collaboration.
• Analytical mindset to leverage data and prioritize initiatives.
• Success in managing multiple projects simultaneously.
• Certifications on SFMC and Salesforce CRM are must have.
• Certifications such as PMP (Project Management Professional), PRINCE2 (Projects IN Controlled Environments), or Agile certifications (Scrum Master, SAFe) are often preferred.
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage
• Prior experience in managing SFMC operations teams and or processes will be preferred.
  
  

Commitment To Diversity And Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility And Accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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