Tax Innovation - Application Support Engineer - Senior Associate

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Application Support team you will provide critical technical support for cloud-based Tax applications, securing reliability and performance. As a Senior Associate, you will analyze complex issues, mentor junior team members, and build meaningful client connections while navigating the intricacies of application support in a dynamic environment.

Responsibilities

• Provide essential technical support for cloud-based Tax applications
• Analyze complex issues and propose viable solutions
• Mentor junior team members to enhance their skills
• Build and maintain positive client relationships
• Navigate the complexities of application support in a dynamic setting
• Maintain the reliability and performance of applications
• Collaborate with cross-functional teams to address challenges
• Uphold service delivery standards
  
  

What You Must Have

• Bachelor's Degree
• 3 years of experience in application support
• Oral and written proficiency in English required
  
  

What Sets You Apart

• 3 years of experience in application support
• Experience with Microsoft Azure PaaS
• Skilled in SQL for issue analysis
• Familiarity with Kusto Query Language (KQL)
• Experience with Microsoft DevOps and CI/CD pipelines
• Scripting experience in Bash, PowerShell, Python
• Understanding of ITIL processes
• Experience with monitoring tools like DataDog
• Ability to manage competing priorities