Systems Engineer-Voice Coach

Cognizant


Date: 2 days ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Looking for Voice Coach-Coimbatore

Job Summary

We are seeking a Systems Engineer with 1.5 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Change LifeCycle Management AI-enabled chatbots Networking Incident Management Service Desk Service Now and Windows. Experience in Life and Annuities Insurance is a plus. This hybrid role offers the opportunity to work on innovative projects during day shifts with no travel required.

Responsibilities

  • Lead the implementation and management of Change LifeCycle processes to ensure seamless transitions and minimal disruptions.
  • Oversee the development and integration of AI-enabled chatbots to enhance customer interaction and support.
  • Provide expert networking solutions to maintain robust and secure communication systems.
  • Manage incident resolution processes to ensure timely and effective problem-solving.
  • Support the service desk operations to deliver exceptional user support and satisfaction.
  • Utilize Service Now for efficient IT service management and workflow automation.
  • Administer Windows systems to ensure optimal performance and security.
  • Collaborate with cross-functional teams to align IT solutions with business objectives.
  • Analyze system performance metrics to identify areas for improvement and optimization.
  • Develop and maintain documentation for system configurations and procedures.
  • Ensure compliance with industry standards and best practices in all IT operations.
  • Contribute to the continuous improvement of IT processes and services.
  • Engage in professional development to stay current with emerging technologies and trends.

Qualifications

  • Possess strong expertise in Change LifeCycle Management and AI-enabled chatbots.
  • Demonstrate proficiency in Networking Incident Management and Service Desk operations.
  • Have hands-on experience with Service Now and Windows administration.
  • Experience in Life and Annuities Insurance is a plus.
  • Exhibit excellent problem-solving and analytical skills.
  • Show ability to work effectively in a hybrid work model.
  • Display strong communication and collaboration skills.

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