Systems Engineer

Job Summary

We are seeking a Systems Engineer with 1 to 4 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. This hybrid role requires proficiency in Service Desk Service Now Windows Networking and Desktop Support - Remote. The position operates during the day shift with no travel required.

Responsibilities

• Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions.
• Handle Incident Management by promptly addressing and resolving technical issues to maintain service continuity.
• Utilize End User Tools like Nexthink to monitor and enhance user experience and system performance.
• Provide support through the Service Desk ensuring timely and effective resolution of user queries and technical problems.
• Implement and maintain Service Now solutions to streamline IT service management processes.
• Administer Windows systems ensuring they are secure up-to-date and operating efficiently.
• Collaborate with networking teams to ensure robust and reliable network connectivity for all users.
• Deliver remote desktop support to resolve technical issues and improve user productivity.
• Work closely with the food services domain to understand specific IT needs and tailor solutions accordingly.
• Contribute to the development and implementation of IT policies and procedures to enhance operational efficiency.
• Engage in continuous learning to stay updated with the latest technologies and best practices in the industry.
• Communicate effectively with team members and stakeholders to ensure alignment and understanding of IT initiatives.
• Support hybrid work model by ensuring seamless integration of remote and on-site IT services.
  
  

Qualifications

• Possess strong technical skills in Change LifeCycle Management Incident Management and End User Tools like Nexthink.
• Demonstrate proficiency in Service Desk operations and Service Now platform.
• Have a solid understanding of Windows systems and networking principles.
• Exhibit excellent problem-solving skills and the ability to work independently.
• Show experience in the food services domain understanding its unique IT requirements.
• Display strong communication skills and the ability to collaborate with diverse teams.
• Maintain a proactive approach to learning and adapting to new technologies.