System Support Analyst

Your IT Future, Delivered.

System Support Analyst

Compliance & Performance Management.

Open to candidates PAN India (Offices in Chennai & Indore).

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital Workspace Services team is serving more than 300 thousand users across the globe in almost every country in the world, delivering to them end user services for Identity & Access Management (e.g. Active Directory), Collaboration (e.g. M365 Office suite) and Platform (e.g. Windows 11 or Win 365). Our team is located in Germany, Czech Republic, Malaysia, Costa Rica as well as India. No matter your level of System Support Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #LetsGetDigital

Grow together.

You will act as a System Support Analyst in the Compliance and Performance Management team, focusing on supporting our business partners as well as the other teams in the department. Your role will be to coordinate changes to be rolled out to 300k users across the globe i.e. software, policies.

Additionally, you will be supporting change projects executed to enhance our services. You will also support Incident and Problem Management processes while having confidence in troubleshooting and a problem-solving mindset.

Your duties encompass defining data analyst requirements in collaboration with business stakeholders, promoting the standard to internal users, and ensuring timely delivery. Building lasting relationships with key stakeholders, collaborating with cross-functional and cross-regional teams, and cooperating with external service providers are essential aspects of your role.

Ready to embark on the journey? Here’s what we are looking for:

As a System Support Analyst in the Compliance & Performance Management team of Digital Workspace Services, having profound Microsoft Office skills (Excel, PowerPoint, Word) is a huge plus. Very good knowledge of either Reporting, Data Analysis, or Project Management will also be an integral part of this role.

You are a technology aficionado, therefore you are eager to learn more about Microsoft M365 and other end user technologies. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.