System Engineer L1 Support

Cognizant


Date: 1 week ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Technologies

Required Technical Skills

  • Unix/Linux Shell Scripting
  • Oracle / PL-SQL / MySQL (Hands-on experience in any one is sufficient)
  • Tools & Platforms:
  • Incident Management: ServiceNow, AppDynamics, Dynatrace, Splunk, Manage Engine
  • ITSM & Monitoring Tools
  • Additional Skills:
  • ITIL framework knowledge
  • Basic understanding of Banking domain

Roles & Responsibilities

  • Perform daily application health checks and system housekeeping activities
  • Monitor application logs, jobs, and ticketing tools
  • Handle Level 1 incidents via monitoring tools and ITSM platform
  • Triage and escalate incidents or service requests as per SOP
  • Log and manage P3/P4 incidents within SLA timelines
  • Interact with customers and create support tickets
  • Resolve SOP-based issues and ensure adherence to Response & Resolution SLAs

Domain Exposure (Preferred/To Learn)

  • Cards & Payments
  • Branch Operations, Channels, and Wholesale Banking
  • Core Banking, Corporate Actions
  • Treasury, Finance & Accounts, Risk
  • Integration with banking systems

Work Environment

  • Full-time work from office (Monday to Friday)
  • Must be flexible to work in rotational shifts
  • Shift allowances provided in addition to CTC
  • Collaborative work environment with cross-location teams

Soft Skills

  • Strong communication and interpersonal skills
  • Good team player with adaptability
  • Willingness to learn and grow within the banking domain

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