Support Technician - IT
Ellucian
Date: 1 week ago
City: Remote, Remote
Contract type: Full time
Remote
Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About The Opportunity
As a Support Technician you will provide technical expertise and guidance around IT division to provide the users the troubleshooting, support & solving the technical issues.
Where you will make an impact
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About The Opportunity
As a Support Technician you will provide technical expertise and guidance around IT division to provide the users the troubleshooting, support & solving the technical issues.
Where you will make an impact
- Professional presence and excellent communication skills Proven experience working with executives (supporting meetings/technical needs)
- Responsible for learning and working independently.
- Responsible for providing excellent support and timely service.
- Being a team leader in support of Ellucian customers and call resolution.
- Providing IT support across the Ellucian organization. Taking on and resolving "Tier 2" requests and Incidents.
- Providing excellent customer service.
- Process improvement through automation and the use of technology.
- Being a leader on the Technical Services Team.
- Other duties as assigned
- Proven experience on ticket management (updates/SLA's/closure) PC imaging, configuration, troubleshooting, and support (Windows 8, 8.1, 10, OSX).
- Support of Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT-supported devices, repair, and maintenance, and all Ellucian specific applications.
- Experience with cloud technologies (Box, Zoom, and Office365) Remote user support including - VPN installation and configuration Testing new releases of software, Operating Systems, hardware, and peripherals.
- Knowledge of PC support tools (i.e., BigFix, OSD, TeamViewer, and TEM).
- Take on and resolve complex calls or tasks the other technicians could not resolve.
- Working knowledge Audio Visual and Video teleconferencing
- 22 days annual leave plus 11 public holidays
- Competitive gratuity policy
- Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Wellness
- Headspace (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare - caregiver support
- Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Trainee Data Engineer - MedInsight (Dev)
Milliman,
Remote, Remote
18 hours ago
About MillimanMilliman is among the world's largest providers of actuarial and related products and services. Our mission is to serve our clients to protect the health and financial well-being of people everywhere. Founded in 1947, Milliman is an independent firm with offices in major cities around the globe. We are owned and managed by our principals—senior consultants whose selection is...
Customer Support Specialist
Mamo,
Remote, Remote
18 hours ago
If you’re looking for an exciting role where you can hone your customer centricity, analytical ability and business acumen then look no further, this role is for you.Unlike typical operational or support roles, this role isn’t just about closing tickets and reviewing claims. You will be the front face of Mamo, where you will have the opportunity to provide delightful...
Zonal Trade Marketing Specialist
Dyson,
Remote, Remote
3 days ago
About UsDyson is a global technology company with engineering, research, development, manufacturing and testing operations in Singapore, the UK, Malaysia, Mexico, China and the Philippines. Having started in a coach house in the UK, Dyson has consistently grown since it was established in 1993. Today, it has a global headquarters in Singapore and a technology campus in the UK spanning...