Support Specialist

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Qualifications And Experience

• Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition – Automated Job Control System for scheduling, monitoring and reporting).
• Experience working with Microsoft Office products.
• Strengths include:
  
  

Strong customer interface and problem-solving skills. Able to manage multiple tasks.

Excellent communication and interpersonal skills.

Dependable.

Detail oriented.

Good time management skills.

Must be capable of working independently.

• Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team.
  
  

Duties And Responsibilities

• Perform Daily Production support.
• Autosys – midrange job scheduling:
• Monitor production application jobs to ensure successful execution.
• Provide escalations to application teams when alerts occur. Assist with questions and problem resolution.
• Manage adhoc requests and communications.
• Implement changes requested by application teams to job status (limited).
• Update and distribute daily flowchart/documentation.
• Monitor/escalate Supply Chain application alerts.
• Monitor/escalate Enterprise Selling application alerts.
• Monitor/escalate Imports alerts.
• Assist all teams in coordinating problem resolution during outages.
• Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items.
• Interface with Application teams to assist with maintenance activities.
• Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team’s and leadership.