Support Analyst

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

Corporate and Institutional Banking line consists of multiple métier’s like Global Markets, Global Banking, Securities Services and Client Engagement and Protection each dealing with a specific set of Banking function.

Application Production Support or APS is an important vertical of CIB that deals with keeping the CIB Businesses applications up and running in production and various transformational activities.

Job Title

Support Analyst

Date

01-June-24

Department

CEP IT

Location:

Mumbai

Business Line / Function

CCCO IT

Reports To

(Direct)

Grade

(if applicable)

Software Engineer

(Functional)

Number Of Direct Reports

N/A

Directorship / Registration

NA

Position Purpose

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a good team player.

The candidate should have experience in Java, Angular, SQL or Unix

Responsibilities

Direct Responsibilities

• Exposure to basic Unix, SQL and any programming language like Java is required.
• Good knowledge of Incident, change and problem management and ITIL processes.
• Good communication skills.
• Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
• Good knowledge of monitoring tools like Autosys, Crontab, Univiewer etc.
• Good knowledge of ticketing tools like ServiceNow.
• To work through the backlog of tasks as appropriate.
• To be aware of the business domain the application is being created for
• To participate in out-of-hours / daytime support as required
  
  

Contributing Responsibilities

• Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
• Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
• Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
• Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers
  
  

Technical & Behavioral Competencies

Technical Competencies

Language & Technologies (basic knowledge) – Java 11 or higher, Angular or any UI , Spring , Web service (SOAP/REST)

OS: Linux , Windows

Database : SQL, Oracle/Postgres

Nice To Have Skills

• Knowledge/experience on Dynatrace, Genoes
  
  

Specific Qualifications (if Required)

• Bachelor’s degree in Engineering or MCA
  
  

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Attention to detail / rigor

Client focused

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability To Develop Others & Improve Their Skills

Ability to develop and adapt a process

Ability to develop and leverage networks

Ability to understand, explain and support change

Education Level

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if Required)

Any relevant certification matching expected skill set