Supply Chain and Export-Import Specialist

Supply Chain and Import Specialist

Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors.

We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace. As our business looks to deliver its ambitious strategy of growth, we are looking for an Imports Specialist to join our Supply Chain team to lead Imports into India including customs clearance, ensuring accurate classification of goods using HSN codes, and coordinating with internal teams to ensure timely and efficient material inward processes.

You will be responsible for import operations, preparation of documents for custom clearance, dealing with custom brokers and freight agencies, coordination with customer service & operations teams and drive continuous improvement in imports.

Who We’re Looking For

At Croda, we believe our people are the heart of our success. We are committed to fostering an environment where you can grow, make a meaningful impact, and thrive. 

Degree qualified in Supply chain Management or Global Trade

Proven experience in Import operations and Documentation, preferably dealing with speciality chemicals, Pharmaceuticals or Personal care ingredients

Strong understanding of HSN codes, customs procedures, and import documentation.

Familiarity with regulatory requirements for products containing animal and plant derivatives, Dangerous Goods, Haz trans and Warehousing Legislation

Sound knowledge of SAP, Demand Planning & Sales Forecasting Software, Database Software and Excel

Strong communicator and persuader with good negotiation skills

Highly numerate with attention to detail

Comfortable working to tight deadlines

What You’ll Be Doing

Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter. 

Lead Import Operations and Compliance, including documentation, customs and coordination with freight forwarders/Customs brokers.

Ensure accurate classification of imported goods using appropriate HSN codes, especially for chemical products with specific end uses.

Analyze team performance and operational workflows to identify and implement improvement opportunities.

Lead short-term and long-term supply chain and customer service improvement projects (3–6 months).

Develop and revise working procedures for customer service, sales, logistics, and warehouse teams.

Liaise with supply chain teams across Croda divisions, with a specific focus on Croda Europe, USA to drive global process alignment.

Provide timely and accurate material availability updates to customer service teams.

Generate purchase orders for all imported materials and services.

Coach and advise team members, deputizing when required to resolve supply issues in coordination with manufacturing sites.

Train and develop customer service, logistics, and warehouse teams in SAP (Key User role).

Collaborate with sales managers to analyze sales and stock levels for consignment customers.

Ensure sales representatives and managers are trained and informed on consignment processes.

Lead and control invoice processing for Croda Nordica.

Ensure timely resolution of customer complaints through effective cross-departmental coordination.

What We Offer

Join a global organization with countless opportunities for growth and leadership. 

The successful candidate will receive a competitive salary and benefits package including:

22 days paid holiday allowance

Private medical insurance

Access to share plans

Generous parental leave

Free car parking on Croda sites

Additional Information

This is a position based at our Thane site.

Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Why Croda?

At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.