Supervisor / Team Lead – Operations
INDECOMM
Date: 2 weeks ago
City: Salem, Tamil Nadu
Contract type: Full time
Job Brief
We are looking for a dynamic and experienced professional to lead a team within our US Mortgage Operations. The candidate should have a strong understanding of the US mortgage lifecycle and be capable of ensuring operational excellence, timely delivery of accurate documentation, and effective team management.
Roles & Responsibilities
We are looking for a dynamic and experienced professional to lead a team within our US Mortgage Operations. The candidate should have a strong understanding of the US mortgage lifecycle and be capable of ensuring operational excellence, timely delivery of accurate documentation, and effective team management.
Roles & Responsibilities
- Ensure accurate and timely delivery of documentation and data to investors; monitor reports for pending conditions.
- Manage team workflow, including task delegation, training, and performance feedback.
- Drive innovation and continuous process improvement initiatives.
- Support special projects as assigned by management.
- Foster a positive and open team culture through effective communication.
- Set and align team goals; delegate responsibilities and define deadlines.
- Oversee daily operations and ensure smooth team functioning.
- Monitor team performance and report on key metrics.
- Motivate and engage team members to achieve performance targets.
- Identify training needs and provide coaching and development support.
- Address team feedback, resolving conflicts promptly and constructively.
- Recognize high performance and reward achievements.
- Promote creativity and encourage calculated risk-taking.
- Plan and organize team-building activities to enhance collaboration.
- Bachelor’s degree in Business, Banking, Finance, or a related field.
- 2–3 years of proven experience in a supervisory or team leadership role.
- Willingness to work flexible shifts, including both day and night.
- Proficiency in industry-standard tools such as Fannie Loan Delivery, Freddie Loan Delivery, Government Loan Delivery, and Microsoft Office Suite.
- Ability to handle confidential information with integrity and professionalism.
- Excellent time management and organizational skills to meet multiple priorities and volume goals.
- Strong customer service orientation.
- Comfortable working in a fast-paced, deadline-driven environment.
- Ability to manage multiple tasks simultaneously with strong attention to detail.
- Proficiency in spreadsheet tools and strong mathematical skills.
- Solid analytical and problem-solving capabilities.
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