Strategy and Operations Lead, gTech Strategy and Operations

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management.
• Experience managing rhythm of business activities, such as annual business planning, headcount management, running business reviews, or target setting.
• Experience working with executive-level clients or stakeholders.
  
  

Preferred qualifications:

• Experience leading operational and cross-functional initiatives.
• Experience in Operations, Customer Support and Internet/Online Media.
• Experience in thriving in ambiguity and drive strategy in a fast-paced, constantly evolving environment.
• Experience with stakeholder management and executive conversations, written and verbal, both internal and external.
• Experience in management consulting firm or equivalent project management experience in a strategy function for software, Internet, media industries or early stage companies.
• Excellent project management, problem-solving/analysis, written/verbal communication skills.
  
  

About The Job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Define, structure, launch and drive and operational initiatives for gTech Ads Customer Support teams, while acting as a thought partner to the leadership.
• Work with cross-functional stakeholders and leaders to gather relevant information, context, and drive business analysis with project communication and management.
• Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learnings.
• Partner with gTech Ads Customer Support leadership in driving of initiatives (including global priorities).
• Provide oversight and connectivity to business-focused standalone initiatives and removing roadblocks to execution, and eliminating conflicts.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .